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Knowledge Management |
At Patni, we believe in "knowing what we know and profiting from it". We therefore channelize our energies in generating value from our intellectual and knowledge-based assets. Our Knowledge Management initiative focuses on achieving sustained individual and business performance through the synergy of people, processes, and technology, and by ongoing learning, unlearning and adaptation.
In 2003, we invested heavily in creating a Knowledge Management infrastructure, with the belief that efficient knowledge exploitation leads to faster response times, builds a competent organization, identifies areas for expansion and leads to greater customer satisfaction. Through continuous knowledge acquisition, retention and augmentation, we ensure that on an ongoing basis best practices are institutionalized and leveraged to deliver value to the customer.
With the objective of harnessing contemporary technologies and processes to further mature the initiative at Patni, in late 2007 we revamped the KM portal as a wall-2-wall collaborative platform. This has enabled individuals of various persuasions and skills to share and learn from each other across the organization. For Patni, this is a live example of a Web 2.0 pilot. We expect to leverage this learning into the work that we do for our customers. We have already started monitoring a couple of projects where the customer has been made a partner in the knowledge activities along with the Patni project team. |
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| KM Framework |
Patni’s Knowledge Xchange portal is based on the Web 2.0 model for social computing, and runs on the Microsoft® Office SharePoint® Server (MOSS) 2007. Its Cubicle Model helps to plug in various modules enabling shared-learning through collaboration. This model not only brings Patni-ites to enrich our global knowledge repository but it also connects our external stakeholders to a single hub.
The portal enables collaboration through Wikis, blogs, individual websites and forums, and provides enterprise-wide access to Patni’s large teams spread across geographies and hierarchies. Patni’s Knowledge Xchange helps the employees across the organization to participate actively, easily share knowledge, quickly reach the information they need, and manage knowledge from anywhere. |
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| Unique KM Initiatives |
| Patni strives to create a learning organization that adapts to changing business scenarios, adopts best-in-class practices and provides world class solutions to its customers. Towards meeting this objective, we have institutionalized a number of forums based on learning, sharing and collaboration. We also conduct a host of activities on an ongoing basis, to capture and manage the "tacit" knowledge of the organization at different levels. |
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| Benefits of our KM Initiative |
| Our KM initiative helps us to: |
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Foster innovation by encouraging the free flow of ideas |
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Reduce delivery times and improve startup productivity of new project team members |
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Reduce the cost of knowledge acquisition and retention through powerful collaboration and search tools |
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Leverage on reusable components to save on time and costs |
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Create bodies and communities of knowledge |
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Bring about efficient management of information for better and faster decision-making |
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Improve customer service through shorter turnaround time, reduced costs, and better profitability |
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Enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it |
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Improve overall efficiency, increase productivity, and increase revenues through faster time-to-market for our solutions and services. |
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| Sample Modules of Patni’s Knowledge Xchange Portal |
| Treasure Chest: This module serves as an artifact repository, where artifacts and documents from various contributors across Patni are stored. It has a work-flow, is rating enabled and also provides a feature for discussion around a document, thus enabling a Body of Knowledge (BoK). |
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Maven-Grid: A maven is an expert in his own field, who supports users across the organization in answering subject-specific queries. Like in the ‘Treasure Chest’, users can rate the expert depending on the answers she/he provides them. |
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PatniPedia: A Wiki Publishing tool, this is a peer moderated approach of building and refining content, by users across the organization. |
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TeamTalk: This module enables ‘Discussion Forums’. It is a tool to quickly examine various points of views on a chosen subject and create action points. |
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Cross Search: A unified Google-like search, this module enables a search across the Knowledge Xchange. Direct collaboration from the search page is possible with a customized MOSS search engine. |
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My Site: A social networking site for users in Patni, this allows users to display their current and past engagements in addition to showcasing their profile. |
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K-Lounge: This module enables you to create a community of like-minded people who are passionate and knowledgeable about specific areas of business as well as leisure. This module is currently under development. |
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