| Offshore BPO in Financial Services |
6th May, 2004
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Speakers: |
Guillermo Kopp, Director, Tower Group
Jeffrey Miller, President & CEO, GoldK |
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| Webinar Highlights |
Offshore BPO in Financial Services - Achieving sustainable value
- Guillermo Kopp
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Key trends in offshore BPO: Offshore BPO being considered strategic rather than just cost optimization strategy. |
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Evaluation and selection of internal business processes for offshore BPO. |
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Development of a successful offshore BPO strategy |
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Risks, challenges and critical success factors, in offshore BPO |
Successful Offshore BPO - Making it a reality -Jeffrey Miller
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Development of an end-to-end offshore BPO strategy for GoldK. |
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Selection and prioritization of processes to be offshored. |
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Dos and don'ts for successful execution of the offshore plan. |
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Business benefits of a successful offshore BPO. |
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Leveraging competitive advantage: Taking the offshore program to the next level. |
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