| Patni – Oracle eSeminar: Patni Delivers eTOM Based Customer Management Framework for Telecom Industry Using Oracle Fusion Middleware |
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| March 28, 2008 |
Speaker: |
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Michael Khoo: Senior product manager, Platform technology solutions, Oracle Server Technologies |
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Girish Avantsa: Practice Head, CRM & EAI, Patni |
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Sachin Gupta: Solutions Architect, Patni |
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Srinivas Talasila: Solutions Architect, Siebel CRM Applications, Patni |
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| Webinar Highlights |
Communication Service providers (CSPs) have traditionally faced challenges with customer retention with known competitors. However, with threats from emerging business models such as virtual network operators (VNOs) and new emerging competitors such as Google, customer management is becoming the new battleground where the battle for experience, mindshare and the resultant wallet share is being fought.
Patni and Oracle are partnering to develop telecommunications solution accelerators for customer management and other areas. Based on industry standards such as SOA and eTOM (enhanced Telecom Operations Map), the solution accelerators map includes wireless, fixed line, cable/MSOs, broadband, and converged service providers.
This one hour eSeminar that will provide insights into how CSPs can leverage this pre-integrated and pre-tested Customer Management Framework to accelerate time-to-market and implement a pro-active customer management strategy. This eSeminar also includes a live demo of Patni’s solution framework with selected case studies of live implementations.
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