Service Offerings |
| Maintenance & Sustenance Support |
Superior customer support can be a key source of competitive advantage in the marketplace. Patni has over two decades of experience in providing support for enterprise bet-your-business applications to global customers under stringent SLA based frameworks. Our broad portfolio of pro-active and reactive support has helped leading ISVs to significantly lower their support costs while providing enhanced service levels to their customers. Our focus on ITIL compliant support processes, root cause analysis, tools leverage, incremental process improvements and leverage of Six Sigma methodologies deliver year-on-year productivity gain-shares to ISVs.
Our support portfolio for shrink-wrapped software vendors includes a gamut of end- user support options including service provisioning, 7x24 support through multiple channels including voice, email and web mediums apart from customized support portals.
Our portfolio of Maintenance & Support services include: |
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| View our Global Tech Support Center |
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