Expertise |
Communications service providers are seeking service partners who have deep expertise in the systems, processes, and technology necessary to increase operational effectiveness and generate new revenue streams. Patni believes that it is imperative for clients to work with an expert services firm, which can enable, through a defined methodology, attainment of the desired state of their Operations and Business Support Systems (OSS/BSS). Selection of a services partner, who can provide a seasoned domain focus, business process knowledge, and implementation experience is critical to the long-term success of a carrier.
Patni’s Telecom practice focuses on developing best practice solutions for a variety of OSS/BSS processes and technologies to innovatively address complex telecom IT issues. This unique and model initiative serves as a technology showcase and affords our telecom clients increased speed-to-market, knowledge capital for executives, and intellectual leadership for their development teams who may access proven technical and business solutions and methodologies.
Key features of Patni’s telecom expertise include: |
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| Targeted Technology Solutions |
Patni’s telecom industry professionals can partner with you to optimize critical telecom business processes and enterprise IT systems by offering innovative, proven, competitive and repeatable industry solutions and help with addressing the most pressing technology challenges. Our expertise and offering spans vital end-to-end OSS/BSS business processes as outlined in the TeleManagement Forum’s eTOM Model - from Strategy, Infrastructure, and Product Lifecycle Management to Operations Support, Fulfillment, Assurance, and Billing.
View Patni’s
OSS/BSS Expertise |
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 Patni's OSS/BSS expertise spans the e TOM Business Process Framework |
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| CUSTOMER |
| Strategy Infrastructure & Product |
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Strategy &
Commit |
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Infrastruc-
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Lifecycle Mgmt |
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Product
Lifecycle Mgmt |
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Marketing and Offer Management |
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Service Development and Management |
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Resource Development & Management |
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Supply Chain Development and Management |
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| Operations |
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Operations
Support &
Readiness |
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Fulfillment |
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Assurance |
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Billing |
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Customer Relationship Management |
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Service Management and Operations |
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Resource Management and Operations |
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Supplier/Partner Relationship
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| ENTERPRISE MANAGEMENT |
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Strategy & Enterprise
Planning |
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Disaster Recovery Security & Fraud
Management |
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Enterprise Quality Mgmt
Process & IT Planning &
Architecture |
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Strategy &
Enterprise
Planning |
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Financial &
Asset Management |
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Shareholder & External
Relations Management |
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Human Resource and
Management |
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Disaster Recovery
Security & Fraud
Management |
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Commitment to Telecom Industry Standards and
Thought Leadership |
| Patni is viewed an industry luminary by several telecom forums for effectively and innovatively addressing architectural and IT challenges associated with enabling the launch of Next Generation IP & Mobile Services as well as supporting the OSS/BSS applications required for success. The Patni Telecom Business Unit is a member of the global information and communications services TeleManagement Forum (TMF), comprising over 400 service providers, network equipment suppliers, and OSS/BSS solution suppliers. Patni utilizes TMF technical working documents and guidelines in servicing telecom clients, including: |
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| Patni also leads industry standards development through thought-leading speaking engagements , participation in the TeleManagement Forum Catalyst Program , IT industry thought papers and innovation , membership in the US Telecom Association, and contributions to industry standards forums such as OSS/J, IPDR, and ITEF. |
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| Global Delivery |
| Patni’s competitive global delivery model provides the optimum mix of IT-initiative execution across geographies, ensuring the most competitive positioning of engagements and solutions for telecoms. Our delivery model is optimized for services effectiveness, maximum cost benefit to our clients, and timely access to the right skills. As pioneers in Global Delivery, Patni is known for its: |
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Dedicated Onsite Management and Expedited Offshore Delivery |
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Mature methodology, best practices and leadership in Six Sigma Processes for IT Services, as well as operational excellence |
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Leadership in Fixed Price and SLA-Based Initiatives |
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Repeatable performance through process adherence (ISO 9001:2000) |
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Commitment to Quality (Enterprise-wide SEI-CMM Level 5,
P-CMM Level 3). |
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| Patni’s mature offshore delivery capabilities throughout India provide a broad range of low-risk IT and Business Process Outsourcing services securely and dependably for numerous telecom clients. |
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| Industry-leading Client Success: Sample Engagements |
| The Patni has consistently established service benchmarks within the communications and media industry via successful delivery of telecom technology solutions, both on time and under budget. Hallmarks of Patni’s effectiveness include: |
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Strategic partner and prime vendor on US first and most successful MVNO launch for a leading international brand – integral part of client’s IT team since company inception, covering SOA design, requirements, process modeling, ISV vendor assessment and recommendation, customization, implementation, testing, launch and on-going maintenance and release management of full suite of OSS/BSS applications (CRM, marketing, order management, business integration, workflow, billing, IVR). |
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Strategic partner and prime vendor on world’s largest VoIP deployment for a leading cable company, including converged billing, mediation and rating resulting in an addressable market of 27M current subscribers and the ability to serve 40M on the client’s own network – VoIP launch implemented from concept to generally available (GA) launch in just three months. |
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Strategic partner and prime vendor on long-term global sourcing for the largest US telecom service provider, spanning Customer Care, Billing, On-line Services, Technology Planning and Middleware, Network Software, Quality Assurance initiatives. |
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Led design, implementation, and on-going management of the service delivery and integration architecture platform for Europe’s first, and world’s largest, 3G carrier – efforts touched all OSS/BSS applications and network elements and enabled timely, multi-country 3G launch. |
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Strategic partner and prime vendor executing all IT functions and platform development for multi-tenant MVNO enabler utilized for a 100-day MVNO launch. |
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Key partner for comprehensive hybrid delivery of quality assurance, product engineering and multiple mobile product launch for Virtual Network Operator - automated and reduced testing time by more than 90%. |
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Prime vendor responsible for OSS/BSS architecture for DSL launch, full implementation and ongoing support of customer care system and platform enhancements for largest ILEC, resulting in zero-touch provisioning and nearly 300% order flow-through improvement. |
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| For more information on Patni client success, please see our Collateral and Case Studies. |
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