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"Patni is our strategic partner to enable CPW's transformation to become a major player in the UK and pan-European telecom markets. Patni's strong solutions capability, best practices, and experience in building next generation telecom back-offices, are critical for the success of our IT organization."
Simon Post
Chief Technology Officer
Carphone Warehouse
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| Case Study |
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The Carphone Warehouse Group - A
win-win relationship with Patni |
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Patni's proven offshoring model yields benefits in terms of quality, access to scarce skillsets,
flexibility, reduced cycle time and a strong management relationship with minimal
associated risk.
The Client
The Carphone Warehouse group
of companies (CPW) comprises
the trade names and brands
The Carphone Warehouse,
Carphone Warehouse Services,
Fresh, TalkTalk and The
PhoneHouse. CPW today is the
UK's largest independent
retailer of mobile
communications and one of the
fastest growing retail
operations in Europe. They are
now poised to become a fullfledged
Telco in the UK.
The Challenge
CPW intended to extend the successful approach that has made it the
number one company in the UK, and grow the company into the leading
communications provider in Europe.
At the start of 2003, with a host of potential applications development
projects in the pipeline, the company started to examine its systems
development strategy in a new light. It was clear that rapid growth and an
ever-increasing and diverse customer base required a matching array of
sophisticated support services. The challenge for ISENet Solutions (now
CPW Group IS - GIS), the Carphone Warehouse's dedicated information
systems and e-business subsidiary, was to meet these requirements with a
flexible model that could enable fast, reliable development without
creating unwieldy and expensive projects. Outsourcing development to an
offshore operation made sense.
CPW was in search of a mature IT services provider with deep industry
experience; and robust methodologies, tools and frameworks.
Why Patni
CPW selected Patni as its strategic partner; Patni was evaluated against
leading offshore service providers, on various parameters. Patni's past
experience in the communications area and a strong reference from one of
its satisfied clients made it a vendor of choice.
Key drivers of the relationship
CPW's blistering growth rate puts a lot of pressure on meeting the
requirements fast and getting them right the first time. Applications are
rolled out to 100s of stores simultaneously to meet time-to-market
deadlines. Patni has to make sure that timelines are honoured, and there is
not much room for failure. The pressure to consistently perform well is very
high.
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The diversified service requirements include application
development, implementation and customization, maintenance, reengineering
legacy applications, data warehousing and business
process outsourcing |
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Applications involve diverse technologies ranging from legacy systems
to web technologies within the telecom domain |
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Implementation of best practices, methodologies and a service
delivery framework to establish a mutually beneficial relationship are
essential |
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Ability to leverage offshore capabilities to achieve cost-effectiveness in its
operations |
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Scalable infrastructure with local engagement teams to ensure strong
customer focus and speed of delivery is a must |
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Ability to dedicate resources in an ODC concept to ensure continuity of
resources and build up of domain knowledge leading to excellent delivery
capability. |
The Solution
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Patni set up an ODC to cater to the projects being sent offshore |
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Patni established a governance model with the right combination of
processes, people and technology. It also implemented ODC-specific
methodologies using dashboards and project metrices, and set up a
knowledge repository to ensure a risk-free engagement |
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Patni adopted an innovative mix of the onsite-offshore model and time
& material fixed-price projects to maximize cost savings |
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Patni established strong communication processes to ensure that
projects enjoyed a high degree of offshorisation (80%+), despite the
dynamism of requirements and scope changes that take place daily |
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The scope of work covered:
–Onsite/offshore projects for Insurance, Repairs, Integrations and
Online streams
–Business Analysis in the Insurance and Online streams
–Offshore Independent Testing
–Onsite consultants for Data Warehousing, Billing, CRM
–BPO services for invoice checking.
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The Technology
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Web: J2EE, JSP, EJB,
XML, XSD, WebSphere |
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Insurance Domain: Policy
Management, Claims
Settlement |
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Client Server: Oracle 8i,
PL/SQL, SQL Server
2000, C |
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Datawarehousing:
Business Objects,
Informatica |
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Process Framework:
Rational RUP. |
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The Benefits
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Increased IT capability through access to a resource pool with industry and
technology experience, as also vast experience of large-scale application
development and maintenance projects |
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Ability to quickly scale-up on resource requirements |
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Specific product knowledge with high capability for extending domain expertise
and technology skills to meet CPW's future needs |
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Increased consistency of delivered IT systems and rationalization of CPW's IT
processes through Patni's mature quality initiatives and best practices.
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Client Testimonial
“We very much see the Patni team as
an extension of the Carphone
Warehouse's IT department. It isn't a
'them and us' relationship. One year
on, we have a very good management
relationship between our teams. The
quality of the work is consistently
high, and it gives us the ability to take
on more projects for the business.“
Hitesh Patel
Director - Product Development,
Carphone Warehouse
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