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| Case Study |
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Process Consultancy for Large Utility
Company accelerates its CMM journey
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Patni's Process Consultancy group helped a division of the client in assessing its readiness for
CMM Level 2 assessment. |
The Client
The client is one of the
largest investor-owned
Utility Companies in the
US. Patni is associated
with the client in
delivering software
projects for over the last
7 years.
The Challenge
The Customer Service Business Unit (CSBU) division of the client aimed to get
assessed at Level 2 of SW CMM (Ver. 1.1) by end of 2002. The client appointed
Patni to do a progress assessment for SW CMM Level 2. The client had done
some work over the past 18 months towards defining and implementing
CMM Level 2 processes and wanted Patni's help in assessing the status of their
readiness for assessment.
Patni was faced with the challenge of delivering under extremely stiff
deadlines, with very little lead-time for assessment preparation. The
assignment also entailed close coordination between the offshore document
review team, and the onsite teams responsible for the maturity
questionnaire and audit.
The Solution
Patni adopted the onsite offshore model for carrying out the progress assessment.
The project was executed in a stipulated time and budget.
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The Assessment involved:
—Offshore Document Review
—Onsite Administration of Maturity Questionnaire
—Onsite Audit of sample projects.
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Submission of Detailed Assessment Report, covering:
—Assessment findings against key practices of Level 2 KPAs
—Identified gaps and their criticality
—Identified best practices
—Revised the client's plan for Level 2 assessment
—Drew up recommendations and a future roadmap.
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Presentation of assessment findings to the clients Management. |
The Benefits
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The progress assessment findings accelerated the client's
's journey towards its CMM Level 2
assessment |
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Patni's process expertise helped bring in more
appreciation of the CMM framework among the client's
practitioners. |
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