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| Case Study |
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Simplifying IT Processes for Improved Operational Excellence |
Patni's IT Governance implementation enables the customer to standardize, simplify and meet the challenges of IT Governance.
The Client
The customer is the Information Services group of a Fortune 100 company and looks after the IT needs of the company's corporate functions.
The Challenge
The organization has numerous departments with multiple applications within each one of them. The primary challenges being faced were:
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Lack of a consolidated application repository |
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Growing inconsistency in managing application enhancements and changes |
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Ad hoc and informal processes resulting in: |
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Lack of accountability |
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Operational failures |
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Re-work |
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Inability to measure and monitor outcomes of decisions. |
The Solution
As part of Patni's on going endeavor to simplify customers' IT processes and improve operational excellence, we helped the customer to evaluate various IT Governance products and communicated the benefits of IT Governance on the basis of:
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Type of processes |
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Scope of digitization and integration (business unit versus cross-enterprise) |
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Degree of digitization (manual to real time). |
A phased-approach was adopted for the execution.
Evaluation:
The initiative took-off with a pilot project aimed at vendor selection.
The pilot entailed each vendor to:
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Study an existing application area |
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Identify the processes |
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Recommend process improvements |
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Design and configure the processes within the timelines provided. |
Patni exhibited a thorough understanding of IT Governance processes and was awarded the IT Governance implementation project that flagged off the “Digitization” wave.
Scope Definition and Benchmarking:
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Understand customer's overall IT process and determine the key focus areas |
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Identify key characteristics and functionality details, based on which the final evaluation and prioritization of the entire IT Governance applications set would be made. |
Configuration and Integration:
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Define a common end-to-end workflow to meet the IT demands |
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Key processes implemented: |
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QA Process |
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IT Change Control Process |
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Six-Sigma Processes |
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Service Management |
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Incident Management |
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SDLC Processes. |
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Customization for administrative utilities |
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Integration with 3rd party systems to build a centralized and consistent repository of data. |
Monitoring:
Develop effective reporting and process performance measurement to manage the day-to-day operations effectively.
Post-Production Launch:
This included conducting in-depth class room sessions, application demos, road-shows, regular discussion with key stakeholders, executive management for future application enhancements.
Maintenance and Support:
In continuance with its development and IT Governance implementation services for the customer, Patni is involved in the maintenance and support of the application along with enhancements to the current processes.
The Technology
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Mercury ITG 5.5 |
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Oracle 9i |
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IE 6.0 |
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Solaris (UNIX). |
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The Benefits
The ITG Implementation has helped the customer to:
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Promote a common discipline to manage diverse IT functions like: |
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Project development |
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Shared services |
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Infrastructure support |
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Operational processes |
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Application enhancements. |
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Achieve significant productivity gains |
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Reduce cycle-time |
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Have greater insight into active development projects vs. keep-the lights-on activities |
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Report and monitor process inefficiencies and bottlenecks for better control and accountability. |
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