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Managed Application Services |
| Patni’s Managed Application Services address the challenges faced by today’s enterprises in managing their portfolio of mission-critical applications. These include enterprise applications like ERP, CRM, SCM, custom-built applications, office suites, e-mail services, besides key service areas like database management, server management, desktop management and network management, among others. |
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| Our Managed Application Services assume complete responsibility of any application needed to run your business smoothly. You can thus enable your key resources to focus more on core business areas, rather than worry about the day-to-day managing of your IT applications, even though you are in total control of them. |
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| Patni’s Managed Application Services Framework |
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Centralized Help
Desk |
Application
Management |
SAP, PeopleSoft,
Oracle, Siebel |
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Six Sigma & CMMI
based Programme Management |
Infrastructure
Management |
Security
Services |
Datacenter
Management |
End
User Support |
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| Benefits of Patni’s Managed Application Services |
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Avail of an application maintenance strategy tailored to your needs |
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Avail of instant application support with the ‘high-level service’ of our integrated helpdesk which is just 'one call' or 'one click' away and caters to all your applications, irrespective of technology, language or geography
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Ensure maximum uptime for mission-critical applications, through well-tailored SLAs |
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Increase productivity and efficiency, through quick turnaround of customer calls |
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Conveniently ramp up or scale down resources as per your needs |
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Leverage the benefits of Patni’s Global Outsourcing model, to manage the costs of your applications at an optimal level. |
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| Patni’s Managed Application Service Offerings |
| We offer an integrated helpdesk providing support in the following areas: |
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Application Support and Maintenance (ERP and other applications integrated with ERP) |
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ERP Support for L1, L2 and L3 |
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Break-Fix Support |
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How-to calls (Functional Support) |
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Security & Authorization Profile Mgmt |
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Functional & Technical Enhancements |
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Batch Job-Monitoring & Resolution |
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Performance Tuning |
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Routine / Periodic Maintenance activities |
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Change Management & Regression Testing. |
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Database Administration and Support |
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Server Administration and Support |
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Desktop Support |
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Disaster Recovery and Business Continuity. |
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| We also provide: |
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Incidence Management |
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Preventive Maintenance |
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Predictive Maintenance |
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Adaptive Maintenance |
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Release Management |
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Knowledge Management. |
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