Customer Interaction Services &
Business Process Outsourcing |
The most successful companies in the world have two common characteristics: they focus on core competencies, and flawlessly execute on a consistent basis, in every area of business. For all other companies, these elusive qualities are a highly prized goal. To achieve these goals in an environment with increasing costs and competition, many global organizations are turning to Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) for streamlining their operations and increasing profitability.
Patni’s suite of CIS & BPO services is a natural extension of our IT service offerings. Our CIS & BPO services are built on a foundation of process and domain expertise, and are enabled by innovative technologies. As in our other practices, Patni’s CIS & BPO services are managed to meet high quality standards. Clients rely on them to improve the bottom line and focus more effectively on their core business, while maintaining a high quality of service.
Patni provides customized global
sourcing solutions to a diverse group of clients who rely
on us for vertical-specific processes, as well as shared corporate
services. In addition to a broad range of horizontal services
including Finance
& Accounting, IT Helpdesks
and Technical Support,
we also provide a comprehensive suite of CIS & BPO services for the Insurance
and Financial Services
vertical markets.For 401(K) Plan administrators within the Insurance
space, we also offer offshoring services of the entire Benefits
Administration Lifecycle. |
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Patni offers clarity and expedience in delivering CIS & BPO solutions. We give clients a clear roadmap that is designed to enhance productivity and reduce costs through process assessment, process standardization and process re-engineering. To ensure the highest levels of information quality and integrity, we have adhered to the BS7799 standard to establish a robust Information Security Management System (ISMS) that integrates process, people and technology to assure the confidentiality, integrity and availability of information. A global infrastructure helps us implement CIS & BPO services that utilize the right combination of resources from offshore, onshore or onsite.
In the event of a business disaster, Patni has you covered. We have in place a comprehensive model for disaster recovery and business continuity in the event of any disruption. |
