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Knowledge Management |
At Patni, we believe in "knowing what we know and profiting from it". We therefore channelize our energies in generating value from our intellectual and knowledge-based assets. Our Knowledge Management Initiative (KMI) focuses on achieving sustained individual and business performance through the synergy of people, processes, and technology, and by ongoing learning, unlearning and adaptation.
In 2003, we invested heavily in creating a Knowledge Management infrastructure, with the belief that efficient knowledge exploitation leads to faster response times, builds a competent organization, identifies areas for expansion and leads to greater customer satisfaction. Through continuous knowledge acquisition, retention and augmentation, we ensure that on an ongoing basis best practices are institutionalized and leveraged to deliver value to the customer.
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| KMI Framework |
| Patni has adopted a 5-tier architecture for effective enterprise wide Knowledge Management (KM). Starting with the Knowledge Center (KC) at the top, we have portals for each business unit, account, project and team member. Local KM portals at each business unit level, help the employees collaborate effectively by providing a single point of access to SMEs, process/project teams, knowledge repositories and applications. Using these local business unit portals, Patni's KM Strategy 2006 is, to distill knowledge at the department/ team level before it gets published at the KC. In this way, we will be able to harness the power of local KM to enrich our global knowledge repository. Patni's reuse initiative will complement the KMI by encouraging employees to reuse the existing knowledge artifacts, instead of reinventing the wheel. |
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| Unique KM Initiatives |
| Patni strives to create a learning organization that adapts to changing business scenarios, adopts best-in-class practices and provides world class solutions to its customers. Towards meeting this objective, we have institutionalized a number of forums based on learning, sharing and collaboration. We also conduct a host of activities on an ongoing basis, to capture and manage the "tacit" knowledge of the organization at different levels. |
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| Benefits of KMI |
| Our KMI helps us to: |
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Foster innovation by encouraging the free flow of ideas |
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Reduce delivery times and improve startup productivity of new project team members |
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Reduce the cost of knowledge acquisition and retention through powerful collaboration and search tools |
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Leverage on reusable components to save on time and costs |
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Streamline operations and reduce costs by eliminating redundant or unnecessary processes |
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Bring about efficient management of information for better and faster decision-making |
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Improve customer service through shorter turnaround time, reduced costs, and better profitability |
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Enhance employee retention rates by recognizing the value of employees' opknowledge and rewarding them for it |
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Improve overall efficiency, increase productivity, and increase revenues through faster time-to-market for our solutions and services. |
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| Playing the 'Corporate Citizen' |
| Patni also understands its responsibility as a corporate citizen and the need for future business leaders to be made aware of corporate realities. We conduct practice-oriented courses which impart several person years of accrued KM experience to postgraduate students of renowned management institutes. Patni's success in delivering the relevance of KM practice to academia is evidenced by the fact that many of these institutes will shortly be launching their own KM |
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