Patni’s BPM Solution approach is a closed-loop iterative process, as depicted in the schematic.

Discovery
An organization is an intricate system of inter-connected processes. Our business analysts work with the process owners during the process discovery phase to identify the relevant processes and their integration needs, process hierarchies and other process attributes. The understanding of the process topology thus obtained will provide the necessary information to go ahead with the modeling phase.

Modeling
The modeling phase imparts the visual rendition to the process discovery phase. Patni business analysts and process consultants working with the customers to model business processes that span internal and external users and applications within the organization enables a clear definition of the business process, including the critical touch points across people and disparate application silos and associated business rules. The modeling phase also includes running simulations to identify process bottle-necks, analyze cycle-time in a probabilistic way.

Deployment
Equipped with the process blueprint and the primary business rules, our BPM specialists transform the blueprint into an execution model using the appropriate BPM technology / components. This involves process abstraction from the underlying applications into the process management layer and decoupling the process-centric rules into the rules-engine of the BPM tools. This is a carefully thought of decision to determine what stays within the application and what encompasses the process to deliver a single-user experience and optimal business process execution.

Monitoring
When a BPM solution has been deployed the end-users begin using the new process and participate in it as per the process definition to perform reviews, approvals and execute the tasks assigned to them. All the processes are uniformly monitored using dashboards and reports for any exceptions or bottlenecks encountered, or any discrepancies with the defined activities. These analytics could feed further process changes.

Optimization
The KPIs and other process metrics are used as a basis to drive further optimization to the process and continuously improve the performance to better align to business goals. This solution approach is complemented by our in-house Patni BPM Implementation Methodology that incorporates the use of our BPM frameworks and accelerators to expedite BPM adoption in consistent and uniform steps.