Leading semiconductor IP provider leverages Patni's Infrastructure Management Services
Patni redesigns and streamlines industry's preferred semiconductor intellectual property provider's entire data center operations and helps it gain significant cost leverage through offshorization
The Client
The client is a leading provider of semiconductor intellectual property (IP) for the design of complex integrated circuits. Its highly differentiated product portfolio includes embedded SRAMs, embedded NVMs, embedded test and repair, logic libraries, memory development software and DDR memory controller subsystems. It is the preferred supplier of semiconductor IP solutions to the global semiconductor industry with over 300 customers relying on its expertise to achieve higher performance, lower power, higher density and optimal yield, as well as shorten time-to-market and time-to-volume.
The Challenge
In line with its strategy to establish itself as a broad line supplier of highly differentiated physical and application specific IP to the semiconductor industry the client had made several strategic acquisitions. These multiple acquisitions had led to system integration issues placing additional pressure on its already overextended internal IT team.
The client was dependent on legacy technology in several critical areas including service desk, infrastructure monitoring, and email. The lack of a centralized monitoring system and standardized IT support processes added to the difficulty in predicting and controlling IT operational costs.
The ability to anticipate customers' future needs and rapidly capitalize on the same was critical in enabling the client to maintain its market leadership. The client, therefore, wanted to outsource key elements of its designs to maximize its profit margins and effectively manage the competitive market dynamics. It wanted to partner with an infrastructure management service provider that could redesign its entire data center, bring in redundancy, standardize tools and processes and introduce professional management. After scouting the market, the client contracted Patni as its key partner to put in place a systematic and well designed datacenter and provide 24x7 support for all its equipments, The client wanted Patni to manage the increasing complexity of its systems and provide quality support. Patni leveraged all its partnership to offer the best solution to standardize and streamline the client's IT operations and replace its legacy EOL'ed system giving Patni an edge over its competitors.
The Solution
Patni evaluated the client's IT infrastructure and recommended a plan to improve and standardize its IT environment. This included replacing the client's existing email solution with Managed Exchange 2K7 email solution, replacing the existing legacy ITSM tool foot print with Patni's IT service management solution, and implementing Nagios monitoring tool to monitor devices, and ServiceNow to automatically generate tickets.
In keeping with the clients requirements Patni assimilated the clients existing internal IT team thus giving it an insight into the clients unique requirements. Patni then took over the support for the client's datacenter operations i.e. support for all the devices in the datacenter including servers, storage boxes, network devices and database, service desk support including call ticket submission and initial triage, and end user support including desktop assurance. Patni also deployed two SAS tools and implemented an ITIL V3 compliant services tool to replace the client's existing service tool.
Key tasks provided by Patni include monitoring, troubleshooting, patch management, availability check for devices in the datacenter and other support as required. End user support includes OS support, image creation, deployment, standard application support and vendor co-ordination.
The Benefits
Patni put in place a standard architecture that can be replicated across locations with minimal effort. The client acquired two new companies since Patni took up the engagement. Patni seamlessly integrated these new businesses in less than a week. Patni has taken up the clients infrastructure cost for a three year period providing the client significant cost leverage due to offshorization. Thanks to the stable network that Patni has put in place the client's IT operations cost has become extremely predictable. Other benefits garnered by the client include:
- Fixed price valid for fixed number of IT objects and service volumes and a well defined change management process
- Predictable costs for every new location added due to acquisitions
- Predictive costs for change management.
- Standardized - ITIL v3 - based support
- New mailing solution based on MS Exchange 2007
- New service desk solution
- New monitoring solution based on Patni's NOC and integrated with service desk solution
- Standard ticketing tool (service now)
- Standard operating and administrative procedures documents for networks, systems, databases, email and IT service management
- Management of entire IT operations with fixed SLAs
The Technology