Businesses are transforming, changing the way they work and aligning their operating models with the need to exceed investor expectations. At Patni, we become a partner in our clients’ transformational journey, offering incremental as well as quantum improvements to clients’ businesses. We assist our clients in choosing the optimal operating model and then help them take the next step by executing the model near-shore and offshore.

We offer an ‘integrated transformation approach’ which is a blend of maturity and capability enhancement, giving organizations the flexibility to enhance the capability of core business process along with attaining higher maturity levels in enabling and managing processes. The building blocks of this foundation are P-cube, Patni’s proprietary process framework, the Metrics and Measurement Framework (MMF) and Structured Improvement Methodologies (SIM). Business enhancement through the micro-reengineering route is achieved with DeManDS, which is the data modeling, analytics and decision support service. TOM, the operating model execution and advisory service and BPR, the business process reengineering service, are the offerings that straddle micro and macro reengineering. Our team deploys best-of-standards processes, achieving improvements through a rigorous, data driven approach to problem-solving and optimization.

Business Transformation Services Portfolio

Select Case Studies

Patni helped a leading benefits administrator to fundamentally re-architect the Operations Model through a systematic centralization of operations from multiple geographies, standardization of process models and functionalization of operations. This helped achieve steep increase in efficiencies and moving from a client-based operations model to a process-based delivery model.

Process Reengineering assignment implemented for a leading specialty health and life insurance service provider for senior citizens. While the company was growing exponentially, it was grappling with challenges on multiple fronts like non-standard processes, legacy systems, and operational constraints. Patni provided a reengineering solution by conducting thorough process assessment and operations modeling using various tools & techniques. The suggested improvement proposed to give a significant head count saving (up to 30%), reducing error prone activities from 71% to 26% and drastically improving turn-around from the current 13 days to 4 days.