Patni leverages its Global Delivery Model, state-of-the-art technology infrastructure, proven methodologies and processes to deliver wide ranging customer support services and content management services.

Customer Support
Patni provides voice and non-voice customer support services in multiple languages for variety of functions including customer care, sales and technical support, inquiry and billing services. Our one-stop solutions are designed to address the entire span of customer life-cycle. Patni has extensive experience in efficiently delivering inbound and outbound customer support services for B2C and B2B markets across the globe. Leveraging multiple channels including phone, email and chat, our team of professionals provides personalized service on a 24x7 basis. We leverage advanced processes, state-of-the-art call mechanisms, stringent call Quality Audit and Rating Mechanism to deliver high quality customer support with proven SLAs.

Content Management
Patni provides a comprehensive suite of content management services across the digital content life cycle including five primary states: create, update, publish, archive and retire. We have a qualified pool of technical writers, creative writers, graphic designers and technical engineers who understand the client requirements and provide high quality custom documentation.

Customer Support & Content Management Services Portfolio

Key Differentiators

• Blend of technical, functional and creative content experts.
• State-of-the-art infrastructure for seamless service delivery.
• Multi-channel, multi-lingual customer support.
• Ability to standardize operations in short periods of time.
• Exceptional CSAT scores, 98% consistency to delivering defined SLAs.
• JD Power Associates’ award for exceptional delivery in customer support for the last two years.

Select Success Stories

Largest US Based Mobile Virtual Network Provider
Patni provides voice, e-mail and chat based Customer Care Support for one of the Largest US Based Mobile Virtual Network Operator (MVNO) with more than 3.5 Million Subscriber of client’s voice & data service in the US. Patni created a comprehensive model to integrate email and chat based customer care support with the overall Seibel based customer care service.

Fortune 100 Mobile Handset Manufacturing Company
Patni provides end-to-end Portal Support and Web Content Management for a Fortune 100 Mobile Handset Manufacturer’s global marketing portal, for global users in more than 100 countries. Patni offered integrated end-to-end portal support service to the client’s all Portal related requirements including Portal Development, Portal Support, Content Management and Content Migration. Patni Migrated from Web 6(ASP and SQL) to Web 7(JSP and Oracle) platform for enhanced development and support, enabling better content management and portal performance.