Globally, rapid growth, expanding product portfolios, multiple language support requirements and increased time-to-market are the major factors affecting the product support environment. In addition, product companies are facing price and margin pressures and consolidation. Leveraging a global delivery model, we provide packaged offering ranging from Order Management, Licensing, RMA/ Warranty Support to provide end-to-end Pre- and Post- Sales Product Support services to help clients reduce total cost of operations, increase time-to-market and improve customer satisfaction across geographies.

Our product support services are tightly integrated with Product Engineering Services giving customers an end-to-end solution covering wide ranging Storage products, Medical products, Enterprise Platform Software (ISVs) and consumer electronics.

We leverage well networked state-of-the-art infrastructure with high connectivity, well-defined processes and subject matter domain experts including IT storage as well as medical devices professionals who are also language experts. Our integrated IT-BPO-CIS framework helps us re-engineer process upfront resulting in cost take-outs and enhanced quality of service.

Product Support Services Portfolio

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Key Differentiators

• Serving ‘Top 2’ IT Storage Clients.
• Consistent high CSAT ratings for all engagements.
• Robust infrastructure ensuring high connectivity, bandwidth availability, scalability and business continuity.
• Multi Lingual capabilities to support new/ existing product launches worldwide.
• Deep domain expertise in delivering product support services across various product portfolio including Storage products, Medical products and ISV’s and consumer electronics.
• Integrated IT-BPO-CIS solution to provide Level 1 to Level 3 support.

Select Success Stories

US Based Fortune 500 IT Storage Product Company
Patni provides inbound and outbound voice and email support to the client’s IT Storage Product Lines and Oracle 11i Support to 45,000 end users for a US Based Fortune 500 IT Storage Product Company by Transforming 14 different databases to Oracle common platform across the organization and providing Integrated platform to disburse process related information to all users within Helpdesk ensuring higher productivity resulting in low cost per unit processed.

Fortune 500 and a leading Japanese Electronics and Storage products company
Patni set up a centralized support ecosystem for the client’s new range of Storage products for their global customer base. Patni consolidated the client’s GCC (Global Customer Care) and GSC (Global Technical Service Centre) for their Simple Modular Storage Product range.

Leading medical Imaging and Healthcare Information Management Software Company
Patni created a dedicated 24x7 Global Delivery Center multi-channel technical support for the client’s entire product suites encompassing RIS, PACS, Clinical Applications for a market leader in the development and delivery of medical imaging & healthcare information management software and services.