Evolving consumer demand and competitive pressures have put small and medium businesses (SMB) in a quandary over how to improve existing service standards and at the same time reduce application maintenance and management costs. Patni's ‘Shared Services for Oracle Application Support’ offers an array of flexible support plans and innovative pricing options to sustain and optimize Oracle E-business Suite installations of SMBs that are hard-pressed for funds or plagued by manpower shortages. Aligned with PatniPLUS™ methodology, which combines best practice recommendations by ITIL, CoBIT, ASL, and CMMi for production support & maintenance, Patni addresses the needs of SMBs by consolidating, standardizing and optimizing business processes and eliminating operational redundancies.

Patni's Shared Service offering for Oracle E-Business Suite includes:

• Break-fix
• How-to Advice
• Functional & Technical Support
• Operations & End user Support
• DBA Support
• Change Request Management
• Release & Configuration Management.

Benefits of this Service
Patni's ‘Shared Services for Oracle Application Support’ provides companies significant cost savings by optimizing applications, rationalizing resources, improving efficiency by leveraging best practices & Patni's mature processes, and through continuous process improvement. The service model helps companies focus on core business activities and achieve economies of scale without being intimidated or constrained by IT challenges. Patni's ‘Shared Services for Oracle Application Support’ promises:

• Immediate reduction of 30-45% in support costs
• Additional savings of 5-8 percent spread across the contract duration
• Committed service levels with assured year-on-year improvements
• Outcome-based SLA-driven model.