Boosting productivity and ensuring sustained operational and financial improvement in IT operations is a perpetual challenge for small and large organizations. Enterprises face immense challenges including increasing service-level demands and IT budget restraints, in delivering services effectively and achieving a breakthrough in service performance. Patni’s SAP Application Management Services (AMS) ensures rapid cost transformation and improvement in operational efficiencies.

Patni’s SAP-AMS, which includes production support, maintenance, and enhancement, enables a potential reduction of up to 30% in application spend in the first year and further reduction in the subsequent years through continuous process improvements, tools leverage and efficient capacity planning. The engagement model ensures client’s retention of control over service delivery and helps enterprises maximize the value of their enterprise systems investments by ensuring high availability and rapid response time. Patni’s ‘Service Anywhere’ model leverages its network of offshore delivery centers to provide clients high-quality application services at low costs with support in eight languages including Mandarin, Japanese, French, German, Italian, Spanish Portuguese and English.

Patni has designed AMS as a scalable and componentized offering to help organizations move towards a Managed Services model at a steady pace. The service encompasses options for SAP service desk with a “Single Call Resolution” mechanism for incoming incidents across applications and technology areas.

Benefits of Patni’s SAP-Application Management Services
Patni’s SAP-AMS suite provides clients better flexibility, scalability and seamless integration options. The service model predictably extends application management services to incorporate and respond to business dynamics effectively.

Patni’s SAP-AMS Solution Framework

Patni’s SAP-AMS promises:

• Up to 30% reduction in overall support costs depending on the maturity of your current AMS model
• Shrinkage of incident volumes by 6-9% on a year-on-year basis
• Predictable cost model
• Seamless customer experience across service desk and application support
• Improved process efficiencies and compliance
• Effective and quick response to changing business dynamics
• 24/7 end-user support through multi-lingual service desk from a centralized location
• Integrated and co-ordinated IT services delivery for cycle time reduction and end-to-end issue resolution.

Patni’s Consumption-based Flexible AMS Delivery Model
Most production support models impose a fixed cost upon IT budgets irrespective of the volume of work delivered or the utilization rate of the production support team. Patni’s SAP Application Management Services (AMS) offers enterprises a consumption-based model that is more agile than existing support models. It significantly improves resource utilization and ensures rapid cost structure transformation including a potential reduction of more than 30% in application spend and significant enhancement in operational efficiencies.

Patni’s flexible support model creates variability of costs in sync with the organizations’ workload by proactively reacting to its business needs, and charges the customer for the actual amount of service it consumes. This substantially improves utilization of resources and reduces cost. The model also helps create better alignment with business needs with substantial improvements in support and delivery practices and end-user satisfaction levels.