In today’s information driven economy, CIO organization is going through a change from being “Data Center” operations to a strategic role in overall business management. On one side, CIO organization is expected to leverage cutting edge technologies to enhance efficiency of business processes and on other side, there is continuous pressure on IT budget. After provisioning for “Lights On” expenses there is hardly anything available for technology asset renewal.

It is difficult to strike a balance between above two conflicting objectives in absence of any systematic and scientific approach to manage and improve overall IT processes. IT Process Improvements are being increasingly considered as a lever to enhance operational efficiencies and make it customer centric using Six Sigma holistic framework. As process improvement methods go, Six Sigma is the gold standard.

The effectiveness of Six Sigma in IT services has been under debate since software processes are difficult to measure being people intensive and non-repeatable. However, Six Sigma offers specialized tools, which can be adapted to handle integral part of IT processes including core delivery processes, delivery support processes and product quality attributes. Six Sigma framework provides proven and fool-proof methodologies to not only improve existing processes (DMAIC) but also to design new processes and products (DMADV).

Six Sigma goes hand-in-hand taking a business-centric view of monitoring and managing IT services. Importantly, Six Sigma provides a quality-driven methodology for service level management as well as a business-centric language, to ensure your IT services are fully optimized and aligned to meet service levels and business goals.