| ERP Support: Deriving Strategic Value |
19th February 2004
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Speakers: |
Brian Zrimsek, Research Director, Gartner Research
Milind Padalkar, Vice President, Patni Computer Systems Ltd |
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| Webinar Highlights |
Life with ERP, Best practices to survive and strive - Brian Zrimsek
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Leveraging benchmarks and continuous improvement: Key to enhanced ERP performance. |
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Upgrades: An opportunity to do it right the second time, review decisions on instances and reduce risks. |
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Competence center approach to ERP Support. |
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How to measure total cost of ownership of your ERP and get more value out of it? |
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How to identify areas for ERP improvement and optimization? |
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Rationalizing applications and instances - fewer the better. |
Operationalizing ERP outsourcing engagements - Milind Padalkar
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Offshoring goes much beyond cost savings - it's about leveraging the vendor's talent pool for ERP support through robust governance models. |
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Offshoring ERP Support Best Practices: |
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Segregation of development and support functions. |
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Enhancing ERP value by leveraging both architectural experts and business analysts. |
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Common template for business process mapping and re-engineering, at the time of instance consolidation. |
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Phased approach for version upgrades rather than a single big bang approach. |
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Focus on global product nomenclature and data harmonization. |
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