| Using Six Sigma to Increase Profit in Financial Services |
4th October 2005
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Speakers: |
Guillermo Kopp , Vice President, TowerGroup
Viraj Mhatre, Senior Manager, Patni Computer Systems Ltd. |
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| Webinar Highlights |
Using Six Sigma techniques to increase revenue and margins - Guillermo Kopp
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Processes having the greatest potential for Six Sigma driven improvement |
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Opportunities involving customer-facing processes |
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The transformation of IT and back-office processes |
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Employment of Six Sigma and related improvement techniques by market leaders |
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Six Sigma leverages business process management (BPM) |
Critical Six Sigma Organizational Competencies - Viraj Mhatre
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Two Six Sigma case studies in financial services |
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Critical factors for building Six Sigma organizational competencies |
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