Solutions |
| Customer Care and CRM |
Patni provides comprehensive CRM Lifecycle Services utilizing pre-built functional and technical frameworks across marketing, loyalty and retention programs, sales, online self-account management, zero-touch OM, complex order configuration, flow-through provisioning, integration and APIs to leading billing systems, billing inquiries and adjustments, and fraud and revenue management, thus dramatically reducing CRM TCO. With extensive customer care and call center process automation capabilities, Patni’s CRM delivery for telecoms is focused on large-scale systems implementation, upgrade, enhancement and maintenance solutions for leading CRM packages to enable higher ROI and cross- and up-selling by CSRs, field representatives and online channels. We provide CRM strategy, design, requirements (mapped to best practices), vendor assessment, fast-track implementation, testing, methods and practices, extensive business process automation, upgrades, maintenance, and optimized integration architecture for increased speed and accuracy of back-end systems data available to front-line personnel. While vendor-agnostic, Patni has implemented the vast majority of referenceable Siebel eCommunications deployments within the telecom sector, and is viewed as a leading systems integrator for those with complex order management, configuration, provisioning, and process automation challenges. Our fast-track CRM release cycle of new functionality deployed every 4-6 weeks is an industry benchmark. Patni’s CRM expertise covers all leading CRM enterprise software applications.
Sample client success: Virgin Mobile, Visage Mobile, Hutchison 3G, ATT, Sprint Canada, SureWest, Yahoo, NorthPoint, Martindale-Hubbell. Read more in our Telecom CRM Competency Datasheet |
