Technology Expertise
Patni’s expertise spans the diverse set of systems and technologies that comprise today’s enterprise IT infrastructure. We offer infrastructure solutions and services for designing, building and managing the enterprise IT infrastructure including data centers, databases, desktops and the Web. We provide consulting, design, implementation and ITIL V3 complaint managed services to ensure peak system performance. Through an initial infrastructure assessment, Patni identifies potential gaps in the client’s existing infrastructure, environment support, avenues for upgrade/migration, and opportunities to standardize infrastructure, restructure and balance resource loads to improve overall performance.

Functional Expertise
Patni leverages its technical expertise and global delivery model to offer IT infrastructure solution and support services to various industry segments including financial services, insurance, manufacturing, media, utilities, distribution, etc. Patni’s functional expertise extends across all facets of IT Infrastructure Management Services. This enables us to deliver industry-focused solutions that can be tailored to our client’s business needs.

Key IT Infrastructure Support projects
Patni’s proven expertise in executing IT infrastructure support projects has helped many global majors achieve high application availability with significant reduction in the cost of maintaining the IT infrastructure.

Some of Patni's IT Infrastructure Support projects include:

• Insurance Giant – Patni assessed the client’s existing DB landscape, identified areas for improving operational efficiency and transforming the cost structure. This included database compression, process automation and resource utilization. Benefits: The automation of the DB growth chart report reduced report generation time from 150 minutes per month to 30 minutes per month per server. Automation of monthly health checks had reduced efforts from 40-45 man hours per month per line of business (LoB) to 10 hours.
• Leading Semiconductor IP Provider – Patni redesigned and streamlined industry's preferred semiconductor intellectual property provider's entire data center operations and helped it gain significant cost leverage through offshorization. Benefits: Predictable costs for every new location added due to acquisitions and for change management. Management of entire IT operations with fixed SLAs.
• Media Giant –  Patni's infrastructure management services team helped leading US-based media giant consolidate disparate web environments, plan & build web infrastructure. Benefits: 100 percent uptime of mission critical application, SSO (single Sign On) implementation and automated application deployments & performance reports resulting in reduction of time and efforts.
• Leading European Telco –  Patni helped a leading European communication service provider achieve cost transformation using global delivery model and migrate to a next generation platform that leverages existing assets while offering unified service capability across multiple channels. Benefits: 80 percent of all calls to the Service Desk are answered within the first 20 seconds. All critical tickets are responded to in 15 minutes and resolved in less than 2 hours. 55 percent of the tickets are resolved by the Service Desk at initial point of contact.