Analyst reports show that 30-45% of IT budget in an average enterprise goes to desktop support. Customers face challenges in desktop deployment, management and security. To address these challenges and to reduce ongoing desktop support costs, Patni’s IMS practice  has developed a packaged service offering for end-to-end desktop management needs of customers.

Patni’s comprehensive Desktop Management program encompasses an end-to-end remote desktop management packaged offering. This offering constitutes services spanning desktop life cycle from desktop deployment and user data management to asset management and helpdesk.

Patni Desktop Management Services Portfolio

In addition to the services listed above we also provide:

• Helpdesk Support: Service desk for tier-1 & tier-2 remote desktop resolution, voice or e-mail support for desktops in scope and Web portal for easy tracking, governance and compliance
• Training / Communication: Training on new desktop OS features as applicable, desktop best practices, security awareness and communication, information on new security threats to users.

Tools and technologies: like ImageX, SMS OSD Feature pack, Install-shield, SMS, WISE packaging Studio, OneNote or CRM client, Citrix, Altiris, Anti-virus product suite (Microsoft, Symantec McAffee)

Benefits

• Improved ROI and reduced TCO through standardization and more efficient operations.
• Reduction in risks through guaranteed service levels, reduction of incidents, predictive cost model, minimized  staff turnover impact.
• Access to Microsoft tools, technologies and maturity models to assess current state.
• Improved support and end-user experience.
• Flexible pricing models and SLAs that accommodate dynamic business needs.
• Increased transparency to ensure effective control of IT budget.
• Increased scalability to support growth in core business.