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| Case Study |
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Patni's documentation services reduces supportcycle time and further training cost |
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Patni documentation team designed and developed a proficient, easy to understand end-user document for mobile sales personnel usage.
The Client
The Client is the world's largest food and Beverage Company with existing 200 brands and about 20 brands added every year. The client has global
operations with presence in 250 countries around the world.
The Challenge
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The application was to be deployed at different plants spread across the globe. The application was complex with multiple navigational patterns |
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The documentation was targeted towards a varied and volatile user group which also included college-going students hired as interns
help the users in learn the new application. |
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The usage of the application by the broad user community demanded extensive training requiring large investment. |
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The documentation had to be easily downloadable on a PDA. |
The Solution
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Develop user guide parallel with the application development. The planning phase of the guide started at the design stage of the software development |
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The organization of the user guide facilitated easy understanding of the complex navigational patterns |
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The screens were categorized and explained with minimum number of screen grabs to maintain optimum document size |
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To achieve the multiple purposes of user guide and self-training, the document was developed using tutorial style |
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The user’s guide was segregated to meet the needs of: |
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Management - Traditional and advance selling |
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Delivery Management and Settlement - Traditional and advance selling |
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Full Service Vending |
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The documents were grouped into chapters and delivered as PDF for easy download. |
The Technology
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MS-Office |
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Snagit |
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Adobe Writer |
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eVC++ |
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The Benefits
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The communication drive helped in getting an easy buy-in from
the end-The extensive documentation ensured that the broad user community was educated on the application usage thereby substantially reducing support cost |
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Quick launch of the application without investing in separate training activity for the user group |
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Enabled the client’s partners to establish strong relationship with their customer by managing just-in-time delivery with minimal inventory. |
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