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| Case Study |
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Patni’s BPMS suite evaluation for a leading North American Services Company results in enhancing its service delivery |
Patni’s expertise in business process consulting enables the customer to select a BPM platform that offers a robust environment and enhances its service delivery process.
The Client
The client is a leading Services Company that provides specialized shipment services to North American companies.
The Challenge
The client was introducing a radical new service offering to the supply-chain vertical and required a robust process engine that would serve as the backbone of the proposed solution. The customer engaged Patni to conduct an evaluation to select a best fit platform for developing this backbone: a ground-up development, a Business Process Management (BPM) Suite or a Portal Solution. In addition, since this was a new service line, the customer was looking for a solution that would require minimal initial investment and offer a scalable solution.
The Solution
Patni conducted an assessment to understand the client’s business model and identified a set of core business needs that the backbone solution needed to meet. These business needs were further distilled to create Business, Technical and Functional parameters for the evaluation.
For this evaluation, the Pugh Matrix tool was used to evaluate the relative strengths and weaknesses of each approach. The conclusion of this evaluation helped the customer to decide on going for a BPM Suite as the best choice for developing this backbone.
The framework for evaluation assessment involved the comparative analysis of:
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Strength of each product |
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Applicability to specific process use case |
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Availability of the Level of technical skill required to build and maintain solutions |
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Versatility of integration capabilities of the product with the underlying applications |
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Business Process Analytics capabilities of each product |
The Technology
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Tools : |
Patni BPM Suite Evaluation Framework
Pugh Matrix |
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The Benefits
The client was able to choose a platform that was an ideal fit with the needs of the new service offering which they planned to introduce with reduced time-to-market.
The customer was also able to leverage the other benefits associated with adopting a BPM Suite for process automation:
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Increased visibility, ability to "clone" processes for new customers |
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User friendly and ease-of-use Dashboards |
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Ability to manage exceptions and "tweak" processes in real-time. |
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