"Congratulations to all for their outstanding work. I know the success of this tremendous effort is due to the commitment of the entire Patni team...An excellent example of cross-functional collaboration and effective project management continues to look very good. Keep doing it!" General Manager - Customer Service
One of the Largest Investor Owned Utility Companies in the US
Case Study
Patni helps achieve business agility using TIBCO Business Process Management Suite
Patni’s BPM solution helps customer ensure compliance to government regulations and achieve business agility with the help of a rapidly configurable system.
The Client
The client serves as an internal bank for a Fortune 50 company and holds a leadership position in the commercial paper market.
The Challenge
The customer is a central body that administers bank accounts for all its businesses globally. Because of its global nature, there always remains a challenge to meet country specific rules, regulations and compliance norms. As these regulations or compliance norms change across the globe, risks multiply over time since the existing application fails to adapt to these changes quickly. Process changes are even harder to implement and enforce because of the lack of change management capabilities within the system.
The following were the primary challenges:
Lack of visibility into how business processes are performing
Inability to generate audit trails for bank accounts
Inadequate tools for collecting metrics on request volume and response time
Missing key deadlines
Inability to prioritize work and tasks
Lack of a structured reporting process
No cost metrics or KPIs (Key Performance Indicators)
Long process cycle times
Repetitive manual processing
Unreliable data
Difficulty in adapting to new requirements or program needs
Difficulty in demonstrating compliance to regulations or service level agreements
Managing the different versions of requests as per requirement changes
The Solution
Patni’s BPM solution encompassed the following action steps:
Architecting a Service Oriented Architecture to build ‘single source of truth’ system
Designing a Configurable system that allows flexibility of form design
Reengineering a Template driven approach that simplified the effort of creating different versions of forms for different countries
Improving availability of versioning information for Business Process and data forms
Leveraging a Custom rule engine that allows dynamism within the form
Enabling prioritization & delegation of business requirements (through AJAX)
Identifying customer driven KPIs to monitor volume, cycle time and other parameters
Identifying a roadmap for phased Integration with external systems
The Technology
TIBCO General Interface
TIBCO BusinessWorks
TIBCO iProcess Server
Crystal Reports
ChartFX Reports
The Benefits
The following activities were performed by Patni:
Ensured Compliance with defined processes, organizational structures and Government regulations like Sarbanes-Oxley (SOX)
Made modification of Business Processes by Business Analysts possible without cumbersome code changes
Automated processes, business rules & approvals
Improved cycle time
Efficient analytical capabilities to detect improvement opportunities
Improved visibility and audit trail
Facilitated quick changes to data entry forms & processes
