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"Patni is our strategic partner to enable CPW's transformation to become a major player in the UK and pan-European telecom markets. Patni's strong solutions capability, best practices, and experience in building next generation telecom back-offices, are critical for the success of our IT organization."
Simon Post
Chief Technology Officer
Carphone Warehouse
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| Case Study |
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Industry record 100 Day to MVNO launch
- new revenue stream for Global Telecom Carrier |
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In close partnership with Patni, the client is pioneering a new business and operational model as well as an
innovative platform infrastructure for bringing together MVNOs and Network Operators in a dynamic
ecosystem, providing increased ROI and reduced TCO for all participants.
The Client
This is the first company to
offer a turnkey technology and
services platform for creating
Mobile Virtual Network
Operators (MVNOs) in the
United States. It links wireless
carriers with MVNOs to create,
for the carrier, an attractive
wholesale business and, for the
consumer brand, a highly
profitable new revenue stream.
The client successfully
launched the first MVNO on
Dec 1, 2004.
The Challenge
The client required definition of a new, hosted business model for launching and
delivering MVNO services that would provide clear benefits over the traditional
MVNO managed approach while complementing and integrating to the business
model of the Network Operator and MVNO.
This complex OSS/BSS infrastructure needs to provide critical customer-facing
MNVO services (customer care, order management, billing, assurance) in a multitenant,
wireless network independent fashion, a complex business process
management framework was required to support the variety of enterprise
applications, 3rd party providers and business processes of multiple MVNOs.
Key engagement responsibilities included:
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Provide a BSS platform supporting multiple MVNOs and Wireless
Network Operator business and technical requirements, on one
integrated platform |
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Provide support for both pre-paid and post-paid business models |
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Provide wireless, interactive, service-creation infrastructure for a
large variety of devices |
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Provide the mission-critical, real-time OSS/BSS infrastructure able to
manage the transaction volume and performance requirements for
the customer base of multiple MVNOs |
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Ensure seamless integration to a data platform delivering data and
content using multiple standards such as WAP, MMS, SMS, SMTP. |
The Solution
The client and Patni are engaged in a close partnership for developing the innovative MVNE
platform, with Patni participating in all the critical roles and activities of the client's IT
organization including Business Requirements and Business Analysis, IT Strategy and Vendor
Selection, Program Management, Product Architecture and Design, Development, Quality
Assurance, Production rollout and support.
Patni has developed an innovative MVNE infrastructure, built around an OSS/BSS multi-tenant
MVNO framework, a service-oriented architecture and best-in-class OSS/BSS applications.
Solution highlights
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A single end-to-end solution, offered in a service bureau model
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Multi-tenant CRM platform - Siebel eCommunications implemented in a sophisticated
multi-tenant architecture provides support for customer service, sales, marketing,
provisioning and billing transactions, as well as seamless integration with the MVNO's call
center operations |
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Multi-tenant Billing platform - Patni integrated with the hosted Convergys Geneva
billing platform, providing all the critical billing, mediation, rating, payment and taxing
functionality in support of the wireless billing transactions on multiple wireless carriers
networks, in a multi-tenant MVNO deployment |
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Multi-tenant Business Integration Infrastructure - Based on BEA Weblogic 8.1
Platform, Patni architected a multi-tenant business integration framework
that provides the core set of enterprise business processes for any MVNO as
well as the built-in flexibility to support specific MVNO requirements with
minimal development effort.
The client's business integration solution orchestrates the MVNO business
transaction between all the OSS/BSS components, such as Siebel, Geneva,
Network Activation, Wireless Application Framework, Content Provider and
Web Portal Presentation Services. |
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Operational support, including automated real-time platform and application
system monitoring, Level 1&2 customer support, service level agreements,
systems and network management, fault management, alerts and reporting,
data integrity and reconciliation exercises and business continuity planning |
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Multi-carrier interfaces, enabling pricing leverage between the major carriers |
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360° visibility through real-time reporting via the MVNO Management
Dashboard |
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Pre-integrated best-of-breed operating partners |
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Support for a large variety of products, including Games, News, Alerts, Video,
MMS and LEA. |
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The Technology
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CRM: Siebel
eCommunications 7.5 |
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Business integration
and web portal: BEA
WebLogic 8.1 |
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Billing, Rating and
Mediation: Convergys
Geneva |
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Pre-paid call metering:
Telcordia ICSP |
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Messaging - OpenWave |
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Taxation software:
Vertex |
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Call Center: Client
Logic |
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Invoice design: DST |
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The Benefits
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Significantly reduced time-to-market for launching MVNO service -- full
MVNO launch in 100 days for first client on this multi-tenant platform |
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Accelerated ROI and reduced TCO for both MVNO and Wireless Carriers
launching a branded wireless service |
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Faster time-to-market with new products and services |
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Accelerated ability to launch new campaign and promotions |
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Fast-track release process designed to accelerate time-to-market for
enhancements |
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Accelerated integration of additional partners and applications due to a
highly flexible service-oriented architecture. |
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