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"Patni is our strategic partner to enable CPW's transformation to become a major player in the UK and pan-European telecom markets. Patni's strong solutions capability, best practices, and experience in building next generation telecom back-offices, are critical for the success of our IT organization."
Simon Post
Chief Technology Officer
Carphone Warehouse
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| Case Study |
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Setting the Business Integration Services backbone
for global launch of emerging 3G carrier |
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Patni has developed and is currently enhancing a business integration platform that is a mission-critical
component of the client's operational infrastructure as well as a genuine business asset and competitive
differentiator, thereby ensuring the real-time delivery and billing of the full range of 3G services for an
ever-increasing customer base.
The Client
This first and largest wireless
3G operator brings media
partners and wireless
technology together for the
delivery of wireless mobile
data, voice, and video to a
global, wireless subscriber
base. The company is a global
provider of 3G content rich
services, currently operating its
service networks in 9 countries
across Europe and Asia.
The Challenge
Delivering on the full promise of the 3G wireless services is an endeavor whose
success relies on technical innovation, creative business models and service
delivery and operational excellence.
The complexity of providing 3G services on a network infrastructure based on new
and emerging technologies makes this operator's ability to orchestrate its core
business processes in a seamless end-user experience, across a large set of business
support applications, essential to its success. The client requested Patni to:
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Build from ground-up the IT infrastructure including setting the entire
network to support its comprehensive wireless 3G services offerings |
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Provide a rich and diversified set of content products (music, web pages,
video), in highly personalized and country specific format |
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Deploy, implement and integrate a large number of OSS/BSS applications in
support of a coherent set of fully automated, zero-touch Customer Order
Management, Service Registration and Activation and Billing business
processes |
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Build a robust and flexible charging model integration components with no
revenue leakage.
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The key responsibilities included:
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Build a Tibco-based business integration platform for the client's OSS/BSS
applications |
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Full ownership for all enterprise application development, including
architecture and strategy definition, program management, development,
testing and production deployment, and post-production support |
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Delivery of the business integration services in a shared-risk, costoptimized,
and hybrid onsite-offshore engagement model. |
The Solution
The client partnered with Patni for a wide range of business integration services for its mission critical
3G business support systems platform, starting from the initial stages of its operations in late 2001,
with Patni currently being the sole systems integrator for all the enterprise application integration
developments.
Patni has deployed a large cross-functional team in a hybrid onsite and offshore, shared-risk delivery
model, providing all the technical and functional expertise required to essentially program manage,
design, build, test and rollout in production a very complex Tibco-based business integration
solution.
Patni utilized Tibco's business integration platform to build a sophisticated world-class solution for
managing the client's end-to-end mission-critical business processes, across a large number and
variety of wireless OSS/BSS enterprise applications.
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Integrated critical enterprise applications such as CRM (Chordiant and PeopleSoft), Billing
(Intec's Single.eView), Service Activation (Tertio), Bespoke Voucher Management System,
Mobile Number Management, Messaging Applications and Financial (Oracle Financials). |
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Integrated various external content providers, as well as Credit Card and Payment partner
applications |
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Developed business process management components for a substantial number of Order
Management, Billing, CRM, Service Activation and content management business processes.
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Solution highlights:
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Integrated wireless products (content and mobile services) management
application integration with the billing system |
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Real-time messaging billing, enabled by the Messaging Applications (SMS, MMS,
email) |
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Developed a Virtual Rating System on the TIBCO platform, ensuring accurate
real-time pre-paid billing and eliminating potential revenue leakages |
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Integrated voucher management system with the billing and payment
applications |
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Enabled multi-channel Self-Care Applications over the Web, Handset and IVR
and integrated numerous BSS Systems such as Billing, CRM, Payments, Credit
Check, etc. |
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Integrated to Location Enabled Applications (LEA) and Fraud and Security
Applications |
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Developed localization framework in support of providing country and language
customized-specific mobile services and content. |
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The Technology
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TIBCO Active
Enterprise Suite |
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Integration with CRM
applications
(Chordiant, PeopleSoft)
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Integration with the
Billing Application
(Intec Single.eView) |
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J2EE with Struts, Sprint
framework |
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Qwest Stat, Ascential
Datastage, Oracle. |
The Benefits
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Enabled multi-country product launch |
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Reduced revenue leakage due to real-time pre-paid billing integration |
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Simplified BSS platform maintenance resulting in reduced TCO |
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Migration between two application (Chordiant and PeopleSoft) with minimal business
process impact |
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Implementation of a flexible "plug-and-play" service-oriented infrastructure reduced
product and service creation effort and time |
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Enabled large order-handing capacity and enhanced scalability to support growing
customer base.
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