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| Case Study |
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Patni maximizes utilization of an
enterprise billing system for a large
wireless company |
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With its domain and technology expertise, Patni is validating and modifying the enterprise
billing system to address critical customer facing functions.
The Client
A full service wireless
company, providing
innovative solutions
through wireless
technologies. The
company has a
customer base of about
650,000 subscribers
across 14 states in the
Midwest, Northeast,
Northwest and the
Southern regions of the
United States.
The Challenge
With a number of acquisitions on its back, the client sought to
generate strong financial results and fuel its growth in the rural
areas where tourism, agriculture, and small businesses are
prevalent. The client company utilizes an enterprise billing
system to manage the entire customer interface activities from
client back-end calling to order management, billing and switch
control. The client faced the following challenges:
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It required to maximize ROI of its major investment
in the enterprise billing system, and ensure seamless
conversion to the new systems. |
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To exploit its enterprise billing system completely, it
required the system to be validated and verified
against desired functionality, but lacked IT resources
with adequate capability. |
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It required the modified system to adhere to high
quality standards before going into production. |
The Solution
Patni's solution comprised a two-phased approach. Phase I
is underway to validate and accept the delivery of the
base platform, while Phase II will comprise the conversion
of ~700K subscriber data from legacy into new system via
seamless data migration and transaction parallel testing.
Key activities undertaken by Patni:
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With its deep technology and business process
knowledge, the project team has carried out a
comprehensive gap assessment of the client's
out-of-the-box application vs. the desired
functionality, resulting in the delivery of
detailed test plans and scripts based on
business case scenarios and functionality gaps. |
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We have delivered detailed test plans and
scripts based on business case scenarios and
functionality gaps. |
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The Patni team is leading the development of
User Acceptance Testing criteria. |
The client is being guided in the use of the various modules,
i.e. CSM, billing, ANF, POS, inventory control, rating,
product catalog, resource management, IVR, collections,
accounts receivable, FBF bill format, and switch control.
The Technology
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Amdocs Ensemble,
Enabler |
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Test Director |
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WinRunner |
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The Benefits
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Deep telecom business process and technology
expertise enabled the Patni team to hit the ground
running, minimize ramp-up time, and immediately
provide value to the client. |
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The comprehensive gap assessment, realistic
business scenarios, and test cases will enable the
client to ensure that mission-critical business
functions such as customer care, ordering, and
billing are addressed. |
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The engagement is being carried out at a very
competitive rate structure, as compared with the
vendor support that the client earlier used. rules for
order management and exception-handling processes |
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Enabled customers to self-provision and online, near
real-time order-tracking. |
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