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| Case Study |
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Patni's real-time Order Management solution heightens the online shopping experience of client's customers |
Patni helps a lighting products major integrate its legacy applications, SAP and Web-based technologies for implementing a real-time Order Management system, in a limited time frame and budget.
The Client
A Fortune 500 company and a leading supplier of lighting products for global consumer, commercial and industrial markets.
The Challenge
The client had successfully developed a Web-based product catalog. Leveraging this past investment, the client decided to embark on an e-commerce initiative aimed at extending the online shopping experience to its customers.
In spite of having multiple legacy systems and the SAP application, the client did not have an effective tracking and analysis system for customer orders. Also they were unable to provide an online shopping facility to their customers. The client therefore estimated that the proposed initiative would facilitate the Customer Services Department to track and analyze orders.
The client was expecting the following key functionality from this e-commerce initiative.
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Merchandizing - View product images, manufacturing and packing details, and stock availability |
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Analyzing - Track current order manufacturing, invoice and dispatch status real time |
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The process, being manual, had significant possibilities of human error that was compounded by the inability to track each policy. This largely affected the Customer Services Cell, often unable to give information on status of the policy contract or delay of certain documents. |
With the Web-based product-catalog already implemented, the challenge was to keep up the same standards for delivery of information flow across this product catalog and back-end SAP application. Achieving a real-time connectivity between a Web-based product catalog and SAP was another key challenge.
The Solution
Patni developed a Web-based Order Management system using JSP (presentation layer) and EJB components (business logic). Patni's Java-based solution made the challenging task of real-time connectivity to SAP system achievable. As a result, the Web-based Order Management system updated the data in the SAP system, real-time.
Patni suggested an n-tier architecture to isolate the functionality with the presentation land database layer. Enterprise Java Beans (EJB) components used Java 1.2 connectivity to connect JSP to EJB. The connectivity was established by invoking Remote Method Interface.
Patni developed interfaces to connect the web front-end with multiple back-end legacy applications and SAP.
The Technology
The Benefits
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