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"Congratulations to all for their outstanding work. I know the success of this tremendous effort is due to the commitment of the entire Patni team...An excellent example of cross-functional collaboration and effective project management continues to look very good. Keep doing it!"
General Manager - Customer Service
One of the Largest Investor Owned Utility Companies in the US |
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| Case Study |
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McCormick partners with Patni in scripting its global ERP success story |
Patni leverages its domain expertise and proven global delivery model to align SAP modules to McCormick's business model, enabling cost-effective, deadline-driven ERP rollouts.
The Client
McCormick, a Fortune 500 company, is the global leader in the manufacture, marketing and distribution of spices, seasonings and flavors to the food industry world-wide.
The Challenge
To enhance its competitiveness, McCormick wanted to improve the time to availability for its products and enhance the overall efficiency of its business channels. This called for ERP roll outs that brought the channel related business processes onto a global template. The company decided to implement SAP for its various business channels.
McCormick was looking for a cost-effective but reliable partner for its rollouts. McCormick also sought a global partner, who would help deliver high-end solutions in SAP functional areas, while leveraging its in-house resources.
Some of the major challenges that McCormick faced in meeting its IT objectives were:
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Need for focussed domain knowledge and expertise in a specialized application. |
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Lack of specialized technical expertise for complex business transactions, and support for varied SAP needs. |
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Requirement of implementation support spanning more than six manufacturing locations and sales offices across the USA, to scale up at a very short notice. |
Why Patni
Patni's proven capabilities in ERP support and application development favored its choice. Patni successfully met McCormick's expectation during the pilot stage. It demonstrated the ability to capture knowledge, complete assignments within the stipulated timeframe, and effectively transfer knowledge to teams located globally. Patni brought to the table the following capabilities:
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Open, transparent and collaborative approach. |
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Stringent quality control parameters. |
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Effective delivery processes with appropriate coordination. |
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Right mix of resources required as a consulting partner. |
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Flexibility in scaling resources up and down. |
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Scalable, operational infrastructure with local engagement teams to ensure strong customer focus and speed of delivery. |
Key drivers of the relationship:
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McCormick wanted to move towards an integrated landscape, that is to have a homogenous ERP (SAP) across all the business groups to build strong processes, integrated with state-of-theart products like APO, SEM and BW. |
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A modestly successful offshoring engagement, with a global consulting firm, confirmed the benefits of a global delivery model. This led McCormick to look for a worldwide, dependable and reliable partner. A successful pilot and positive feedback from the line managers on the engagement model helped them identify Patni as a partner of choice. |
The Solution
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With its diverse talent pool, Patni provided McCormick strategic and tactical support in the following: |
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Support for SAP modules, including R/3, APO, and SEM |
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Support for the trade promotion application |
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Process diagnosis consulting |
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Application development. |
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The diversified service requirements included application development, implementation and customization, maintenance, data migration projects, APO support, BW development and support, specialized CPG application support.Applications involved SAP technologies from simple reporting, highly complex transactions and table controls, user interface applications, and design of workflow process. |
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Patni deployed a cross-functional team aligning with McCormick's business model leading to seamless transition of knowledge. The roll out team was in sync with key process groups and was thus empowered to resolve issues immediately. |
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The development of functional/technical specifications, regression and integration testing was carried out onsite, while effort estimation, technical analysis, test plan, development and testing were carried out offshore. |
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Patni adopted best practices, methodologies and a highly collaborative service delivery framework. |
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The Technology
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ERP:SAP R/3 4.6c |
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APO - Advanced Planning
and Organization |
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BIW 3.1 Business |
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Intelligence and
Warehousing |
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HR- Human Resources |
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SD Sales and Distribution |
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PP Production Planning |
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Third Party Application Products: Winchem-Formula and Regulatory Management Software, Vista-Sales Promotion tool |
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Client Server: Oracle 8i, Citrix. |
The Benefits
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Offshore leverage: Patni's cross-functional teams mapping directly to the business model of McCormick ensured seamless transition of knowledge offshore, and absolute coherence between the roll out team and key process groups, thus providing an offshore leverage of about 65-70 % maintained during key business rollouts. |
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'On time go live': Patni's unique model, mapping to McCormick's business model facilitated an 'on time go live' in spite of aggressive schedules. |
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Reusable components improved productivity and helped reduce delivery and testing time by 50-100 % in advanced stages of the project.. |
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Resolution of queries by an in-house functional team reduced the query resolution time significantly, thereby speeding up the development activity offshore. |
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A template developed offshore to incorporate all validation and error-handling routines resulted in a reduction in coding and testing efforts by 25-30%. |
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High quality: |
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Complex transactions and user interface reports had minimal issues during the major rollouts. |
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Differentiated processes for regression testing and special focus on offshore QA for medium / complex tasks were ensured. |
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Quality Probe on critical deliverables by technical experts from other Patni teams ensured that defects were captured offshore and not passed on to the client. |
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Increased IT capability: This is achieved through access to a diverse resource pool with deep technology expertise and vast experience of large-scale application development and maintenance projects. |
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Global Partner: In Patni, McCormick found a single vendor with experience to support IT initiatives across the globe. |
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