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| Case Study |
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Centralized ERP helps air-conditioning
major streamline business processes |
By partnering with
Patni as its ERP implementation partner, a global air-conditioning
equipment manufacturer streamlined its business processes across
global sites.
The Client
The client is a global force in transport refrigeration and
air conditioning systems.
The Challenge
The client had setup multiple manufacturing and distribution
plants across the globe for ensuring timely delivery of its
products. However, increased competition from global and local
players was putting pressure on the client’s margins and
profitability.
Additionally, each center had its own set of legacy systems
and subsystems. This meant that each center had a different
interface. This led
to inaccuracies, lack of corporate visibility and data redundancy.
To address these issues, the client was keen to bring all its
operating centers to transact on a single instance of ERP. Accordingly,
SSA ERP Ln 6.1 was chosen as the ERP solution to be implemented
and rolled out across all its divisions across the globe.
The Solution
As the ERP solution had to address the requirements of all centers
across the globe, the visioning, mapping and subsequent piloting
stage of the project was done at a global level for all the
group companies. The overall enterprise structure was defined
in such a way that it would fulfill the requirements of the
big picture envisioned at the end of the entire consolidation/implementation
exercise. Subsequently, a blueprint of process mapping and data
codification was prepared for common processes. This global
model was then deployed at a pilot location. During the rollout,
Patni ensured that all local requirements were fulfilled with
the help of additional bolt on features. These requirements
included complying with VAT specifications, printing legal documents
in Chinese for local business partners and in English for global
business partners. Language issues were handled by deputing
Chinese-speaking consultants. This helped Patni implement the
approved business solution at the site where the only language
for communication and transaction was Chinese.
User desktops, screens, training material and work instructions
were delivered in both English and Chinese language. The solution
ensured standardization as local sites inherited global processes
from a common global repository. As the project was successful,
the client gave the mandate to Patni to help it rollout the
solution to other sites in a similar manner.
The Technology
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SSA ERP Ln 6.1. |
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The Benefits
By partnering with Patni, the client successfully implemented
a robust global solution that cut down data redundancy through
effective sharing of common master data. This solution was also
capable of operating simultaneously in multiple languages. The
implementation was completed in a short timeframe with zero
overruns in terms of schedule and costs. The centralized process
model also gives the client the ability to consolidate business
functions.
Other significant benefits include:
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Standardization of business processes across sites |
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Improved transparency and reduction in human errors
due to automation of intra company transactions |
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Visibility of data across different sites and low total
cost of ownership |
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Real time financial consolidation at any level |
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Adherence to SOX role based access control. |
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