| |
| Case Study |
| |
Patni helps leading vacuum pump manufacturing
company improve order to cash process |
By partnering with Patni, a leading vacuum pump manufacturing company lowered its order to cash
processing costs with greater order and fulfilment accuracy.
The Client
The client is a world leader in
vacuum technology, supplying
vacuum pumps and systems for
chemical, pharmaceutical,
metallurgical and scientific
applications.
The Challenge
The client had planned a massive restructuring program to drive business
process improvement and improve operational efficiencies. It had
implemented one of the leading ERP solutions for handling functions related
to Sales and Finance areas. However, process performance of the "Order-tocash"
process, specifically, transaction processes involved in sales order
management, presales activities were at sub-optimal level leaving a
significant opportunity for improvement. Hence Order-to-cash was
identified as one of the key processes for improvement. The objectives of
improving the Order-to-cash process included delivering greater service
levels, improving visibility, and achieving optimum efficiency and
effectiveness in the finance and customer care processes.
The Solution
Patni partnered with the client to conduct a detailed analysis of the order-tocash
process. Existing processes were mapped and analyzed critically to
identify and document gaps and quick wins. This was followed by definition of
the "desired to be" processes and identification of key enablers like system
enhancements and business policies. This exercise resulted in a
comprehensive roadmap that explicitly stated all the critical elements for
improving the order-to-cash process.
The following key activities were performed by Patni:
 |
Creating document templates |
|
"As Is" process mapping Designing "To Be" processes and facilitating "To
Be" Workshops |
|
Defining and documenting required business policy changes |
|
Identifying system changes, preparing functional specifications and
identifying process scenarios for training |
|
Identifying data integrity issues in existing data |
|
Deciding approaches for data clean-up by considering dependencies and
historical data. |
The Benefits
Patni's solution ensured the following business benefits to the client:
|
Lower order to cash processing costs with greater order and fulfilment
accuracy |
|
Lower working capital due to shortened order-to-cash cycle |
|
Higher customer satisfaction and retention. |
|
