| |
| Case Study |
| |
Patni builds a Portal Solution for
Worldwide Procurement at a large IT Company |
Employing its proven onsite-offshore model, Patni provides an efficient and optimized
web-enabled Supply Chain Management solution, bringing process standardization and
significant cost-savings to a large Fortune client.
The Client
A Fortune 20 company, and a
leading global provider of
products, technologies,
solutions and services to
consumers and businesses in
more than 160 countries
across five continents.
The Challenge
The client set up a companywide Procurement Services division with the aim of
developing an efficient web-enabled Supply Chain execution process to effectively
manage its Supply Chain and Supplier Relationships. This division, spread across 11
countries, was being maintained by disparate legacy applications supporting various
business processes covering procurement, tax saving, vendor-managed inventory and
logistics service provider, across regions.
The project involved:
 |
Development of new business models, productivity enhancements and an
integrated and scalable application suite to facilitate global process
standardization |
|
Rapid deployment and migration of all business models to a new integrated
ERP application |
|
24x7 support under an SLA framework. |
Patni won the project and successfully met the challenges:
|
Highly complex impact analysis: global nature of business with single
instance of ERP implementation |
|
Complex architecture: multiple inbound and outbound
interfaces/connections to corporate, legal and financial systems |
|
Global spread of users:different languages and time zones |
|
Varied knowledge level of business users: region-specific knowledge, lack of
process standardization and IT orientation |
|
Unique and complex business process: involvement of multiple
external/internal agencies |
|
Dynamic business priorities: rapidly changing opportunities and environment |
|
Requirement of minimal customizations: with optimal yield to business
requirements. |
The Solution
Patni leveraged its proven onsite-offshore capability to ensure focus on
quality, flexibility and cost-efficiency. Some highlights of its solution are:
Business Process Development
Successfully designed and developed:
|
5 New business models |
|
40 Complex business solutions, 7 Productivity enhancements |
|
125 Functional enhancements |
|
10 EDI Message, Rosettanet integration |
|
A private e-marketplace for trading with business partners. |
Deployment Services
|
Deployed client's proprietary business model to 5 new offices located in
Guadalajara, Taiwan, Hong Kong, Japan and Korea, using Patni's
proprietary data migration toolkit |
|
Migrated around 925 procurement projects to an integrated ERP system |
|
Trained key users and provided post-implementation support. |
Support Services
|
Provides efficient SLA based application and system support for the
integrated ERP application suite, interacting with third party software
vendors and client support teams. |
|
Within the first 2 years:
- Closed 300+ call requests and 40+ support service requests, on an
average every month.
- Resolved all business critical and high priority calls within 24 hours. |
The Technology
|
WebMethods,Optio, Crystal Enterprise,VB, ASP, HTML |
|
HP/RP7400 N-Class, NT servers, MS SQL server, Apache webservers |
|
Oracle database version 8.1.7.4 |
|
HP/UX crontab, PERL. |
| |
 |
The Benefits
Patni has significantly contributed to all the client's
objectives of standardization, migration and costeffectiveness,
besides providing enhanced IT enabled
services. It achieved this by effectively leveraging its
offshoring capability.
|
Complete transaction volume of all the 11 global
sites moved to a single instance ERP, facilitating
phasing out of the multiple regional legacy
applications. Procurement projects in the
integrated ERP system went up by 80%. The private
e-Marketplace is being used by 80 suppliers and 200
customers with a transaction value of about USD
15m per month. |
|
Business revenue on the new system zoomed from
25% to 95% and the business grew with a CAGR of
30%. The IT costs, however, came down by about
10% in spite of slight increase in the IT headcount. |
|
Savings of USD 5m due to reduced transaction
costs with the new web-based portal solution,
and annual savings of USD 10m due to rapid
development and deployment of an automated
tax-saving model, were achieved. |
|
Enhanced business intelligence, improved call
response and resolution time. |
|
