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| Case Study |
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CMM & Six-Sigma - An Interated
Approach for Toshiba's Quality Journey
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Patni leverages its Process expertise to conduct detailed research on the implementation of CMM Level 5 using Six Sigma methodology, and on the use of process automation tools for Software Process Improvement in the integrated environment.
The Client
Toshiba - a Fortune 100 information services provider delivers products and services like semiconductor system design, microcomputer systems, software development, network solutions, consulting and systems integration.
The Challenge
The client's objective was:
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Understanding Patni's experience in the implementation of CMM Level 3 to Level 5, and leveraging it for their own implementation |
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Integration Six Sigma in the CMM journey for effective process improvements |
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Studying the use of Software Process Improvement (SPI) tools for improved productivity, better data analysis and corrective action. |
The Solution
This research assignment cut across functions to involve professionals from the quality, delivery and support groups at Patni. The research findings were documented to serve as project deliverables, produced in both English and Japanese.
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Patni's processes for implementation of CMM Levels 3, 4 and 5, as also the best practices adopted. This included: |
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Definition of all Key Process Area (KPAs); relationship between various CMM levels; goals, benefits and methodology for defining/refining KPAs |
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Patni case studies for successful implementation of each KPA |
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Road map for transition from ISO 9001 framework to CMM level 5 |
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Organization structure for CMM implementation, Audit process, SQA facilitation/review process, metrics |
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Integration of Six Sigma in a CMM journey. This included application and implementation strategies using Six Sigma tools and methodologies adopted for different CMM levels. The research also included practical case studies with Patni's recommendations. |
SPI tools that could be developed internally or purchased off-the-shelf to fulfill requirements of CMM. This included the methodology for tool selection and deployment, and a study of features of popular commercial off-the-shelf tools.
The Benefits
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A practitioner's approach to process improvement presented with a research focus complemented well with Toshiba's quality journey |
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Clarity in the process integration exercise in respect of integration of various quality frameworks and adoption of process automation |
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Significant cost-benefits accrued from the offshore execution of the research project. |
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