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| Case Study |
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B2B Exchange provider improves its reach in retail |
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Leveraging Patni's domain expertise in retail, a large B2B exchange provider raised the bar on
customer satisfaction by giving its customers the ability to customize the exchange according to
their needs.
The Client
The client operates one of
the largest business-tobusiness
networks in the
world with more than 1
lakh trading partners.
The Challenge
In a highly attractive procurement market wooed aggressively by many vendors, the
client consistently sought to improve its positioning by offering value added
applications around its business exchange. These applications addressed functions
such as supplier selection, buyer requirements, invoice enquiry and, payments and
settlements. Additionally, the client offered a supply chain visibility exchange for the
retail sector.
To raise the bar on customer satisfaction, the client initiated an exercise to enhance
the features of this exchange into a version which could easily suit the requirements of
specific retailers. However, this was a Herculean task as the exchange had to handle
more than 1200 parameters, along with the ability to handle large volumes of data.
The Solution
With time to market a critical driver for success, the client decided to leverage Patni's
expertise to enhance the features of the exchange. Patni developed a functionality on top of
the exchange that enabled the client's customers to easily configure the exchange
according to their needs. Patni also performed a series of quality check tests. Patni's
exhaustive quality analysis process ensured that the client's QA manager certified the
exchange within two weeks of delivery.
Solution highlights include:
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Highly customizable Interface: Besides enabling role based customizations, the
interface gave the power of customizing the product to the end custome |
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End-User Administration: The product gives suppliers the capability to monitor and
administer end-user administration. |
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Multilingual support: The multilingual capability has given the client increase its
access to a wide international user base. |
The Technology
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NES, JRUN, HTML,
JavaScript, JSP, PL/SQL,
NetCharts |
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Database: Oracle |
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The Benefits
Besides easier integration with existing applications, the solution is also
secure as the access is determined by the role. Other benefits include:
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Drastic reduction in implementation time |
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Scalable system capable of handling large volumes of data |
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Configurable to a large number of retail clients. |
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