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Application Maintenance Outsourcing |
| Patni has a mature Application Maintenance Outsourcing Methodology for projects in Decision Support Systems, E-Commerce/Web Technologies and ERP. Our Application Maintenance Outsourcing process is supported by the ISO, CMM and CMMI frameworks and assimilates the best practices from the industry. |
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| Some of the highlights of Patni’s Application Maintenance Outsourcing practice include: |
| Tool based approach: Patni uses a combination of standard and proprietary tools. In addition, we have developed a number of in-house tools for effective project management and execution. |
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| Online dashboards: As part of Patni’s Application Maintenance Outsourcing service offering, a web-based dashboard of detailed metrics, reflecting the status of different projects, as well as relationships is implemented. These Dashboards can be customized to meet individual Critical to Quality (CTQ) measurement needs of individual relationships. |
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| Knowledge management: Patni’s Application Maintenance Outsourcing service rests on the foundation of our knowledge repository. A Knowledge Management process and enterprise tools to provide access-using portals support the knowledge repository. |
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| Early offshore leverage: Patni has a unique changeover strategy, which enables us to bring in the offshore leverage at a very early stage. We also rely on offshore support to keep the Patni onsite presence to a minimum. |
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| Six Sigma techniques and methodology: This is used to bring in operational excellence and productivity improvements during the execution of projects. |
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| Delivering year-on-year TCO reduction: Our Application Maintenance Outsourcing methodology allows the customer to actually see the benefits of the application improvement recommendations that are implemented. Patni will actually commit to a fix percentage of year on year TCO reduction. This percentage will largely depend on the mix of application and technologies. |
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| Delivering on committed service levels: Patni takes pride in managing a majority of its large Application Maintenance Outsourcing engagements using SLAs, and on a Fixed-Price basis. We are successfully supporting mission critical application ‘follow-the sun’ approach without missing on SLAs. |
