 |
|
|
| |
| |
 |
How can we help you? |
|
|
| |
|
|
| |
|
| |
“Please allow me to thank the Patni team for the exemplary work you have done in the processing of our subscription work. Your understanding of our processing needs, mapping of the business rules and procedures for our different subscription forms, while re-engineering the process, has been outstanding. Your offshore team was trained successfully to deliver excellent quality within a short period of time. Today, in the face of steep transaction volume growth, your team continues to meet all SLA targets, and its performance has consistently exceeded our expectations..”
Senior Director
One of the largest family welfare
non-profit organizations in the US
|
|
|
|
|
|
Customer Interaction Services &
Business Process Outsourcing |
The most successful companies in the world have two common characteristics: they focus on core competencies, and flawlessly execute on a consistent basis, in every area of business. For all other companies, these elusive qualities are a highly prized goal. To achieve these goals in an environment with increasing costs and competition, many global organizations are turning to Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) for streamlining their operations and increasing profitability.
Patni’s suite of CIS & BPO services is a natural extension of our IT service offerings. Our CIS & BPO services are built on a foundation of process and domain expertise, and are enabled by innovative technologies. As in our other practices, Patni’s CIS & BPO services are managed to meet high quality standards. Clients rely on them to improve the bottom line and focus more effectively on their core business, while maintaining a high quality of service.
Patni provides customized global
sourcing solutions to a diverse group of clients who rely
on us for vertical-specific processes, as well as shared corporate
services. In addition to a broad range of horizontal services
including Finance
& Accounting, IT Helpdesks
and Technical Support,
we also provide a comprehensive suite of CIS & BPO services for the Insurance
and Financial Services
vertical markets.For 401(K) Plan administrators within the Insurance
space, we also offer offshoring services of the entire Benefits
Administration Lifecycle. |
| |
|
| |
Patni offers clarity and expedience in delivering CIS & BPO solutions. We give clients a clear roadmap that is designed to enhance productivity and reduce costs through process assessment, process standardization and process re-engineering. To ensure the highest levels of information quality and integrity, we have adhered to the BS7799 standard to establish a robust Information Security Management System (ISMS) that integrates process, people and technology to assure the confidentiality, integrity and availability of information. A global infrastructure helps us implement CIS & BPO services that utilize the right combination of resources from offshore, onshore or onsite.
In the event of a business disaster, Patni has you covered. We have in place a comprehensive model for disaster recovery and business continuity in the event of any disruption. |
|
|
