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“Please allow me to thank the Patni team for the exemplary work you have done in the processing of our subscription work. Your understanding of our processing needs, mapping of the business rules and procedures for our different subscription forms, while re-engineering the process, has been outstanding. Your offshore team was trained successfully to deliver excellent quality within a short period of time. Today, in the face of steep transaction volume growth, your team continues to meet all SLA targets, and its performance has consistently exceeded our expectations..”
Senior Director
One of the largest family welfare
non-profit organizations in the US
 

CIS & BPO Thought Leadership

Knowledge Process Outsourcing Thought Leadership
 

Patni has extensive expertise in delivering advanced knowledge intensive services from offshore delivery locations in the areas of Pharmaceutical research & Health Care, Actuarial Valuations, Equity / Financial Research & Analytics, Business / Marketing Research & Analytics.

 

Our thought leadership enables organizations to drive savings and efficiency while getting access to specialized skills. We help clients to maintain competitive edge, respond quickly to changing market conditions and add value for business and shareholders. Contact our BPO and KPO experts to learn more.

 

Speaking Engagement: EMERG’s 8th Annual BPO Conference

Speaker: Anup Kumar, VP and Head of Patni BPO, Patni Americas Inc.
Schedule: Thursday, June 26, 2008, Sheraton Hotel Park Lane, London

Session: “Maximizing Strategic Value through Knowledge Services Outsourcing and Innovation”

Key topics:
Emergence of Knowledge Services Outsourcing through:

Industry Drivers & enablers for Knowledge Services Outsourcing

Knowledge services currently outsourced
Building blocks for a successful KPO Operation
Process innovation & operational transformation
 

Contact us:  For more information, call Saurabh Arora at +44 7917 606327

 
 

Patni's business process outsourcing thought leadership enables client organizations to drive improvements and efficiencies creating additional value for business and shareholders. Contact our BPO experts to learn more.

 
Speaking Engagement: Shared Services Exchange 2008
June 8-10, 2008, Sawgrass Marriott Resort & Spa, Florida
Speaker: Anup Kumar, VP and Head of Patni BPO, Patni Americas Inc.
Schedule: Sunday, June 8, 2008 from 4:15-5:00 pm.

Session: "Achieving continuous process improvement and cost efficiencies through BPO"
Key topics:

Streamlining operations through process - assessment, standardization and re-engineering
Disaster recovery and business continuity securities offered through BPO
Effective governance process and a customer centric approach as the cornerstones of BPO success
Selecting BPO partners for success – what should you look for?
 
Contact us:  For more information, call Ashish Rustagi at 1.201.253.8739
 
  Case Studies
Leading TPA maximizes capability to handle fluctuating volume of health claims
Offshore IT helpdesk support helps large insurance ISV improve quality of customer service
Large service provider partners with Patni to provide benefits administration services
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  Thought Papers
Business Process Outsourcing - Destination India
Continuous Process Improvement - Managing Dynamic Business Environment
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Business Process Outsourcing: Advantage Finance and Accounting
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