Domain-Centric Services |
| Insurance Administration |
Champions in offshoring Insurance services for over a decade, Patni blends the experience of its management teams and the subject matter expertise of over 2500 dedicated professionals with deep process capabilities and domain expertise, strong quality orientation, state-of-the-art infrastructure and well developed offshoring methodologies, to deliver premier Insurance services. We have a strong understanding of different lines of the Insurance Business – Life & Annuity, Reinsurance, Mortgage, Health and Property & Casualty.
Patni focuses its BPO service offerings for the Insurance vertical
on to a few chosen areas. Our proposition to insurers is an
integrated IT and BPO service that focuses on bringing the administrative
cost per policy down. We offer Insurance Administration Services
that cover Closed Books Administration, New Business Processing/Data
entry, Policy Changes/ Endorsements, Policy Benefits/ Value
changes, Customer servicing/ White mail correspondence, Premium
administration, Reconciliation services and claims data entry/processing.
Claims Processing servicesPatni's Business Process Outsourcing (BPO) solutions has increased the efficiency and effectiveness of our clients' Claims processing and administration operations. By outsourcing everyday claims processing operations, our clients have realized material bottom-line cost benefits, and can focus on activities that are core to their business.
Patni's Claims BPO streamlines claims processing by automating formerly multi-step manual or fragmented claims processes like payment processing and mailroom. This automation provides consistent, quality outcomes while leaving a permanent audit trail that significantly reduces paper in claims processing, and increases the efficiency of claims personnel. Through its Claim Processing services, Patni has improved the quality of service by automating routine claims and resolving complex claims more efficiently.
Claims Processing Expertise
As a pioneer in offshore and outsourced services to global insurance companies, Patni has thousands of person-years of experience developing and maintaining claims applications in Property & Casualty, Worker's Compensation, Residual Markets, and Life and Health insurance business. We bring this extensive portfolio of knowledge capital to bear in our Claims processing services along with the model processing platform for healthcare, which reduces the knowledge transfer period and speeds time-to-benefit for our BPO clients.
For 401(K)
Plan administrators within the Insurance space, we also
offer offshoring services of the entire Benefits Administration
Lifecycle.
Our services for Life, Health, and Property & Casualty business are focused across the following segments: |
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We have expertise on a wide range of business processes to offer administrative services for, both, Open Books & Closed Books. We have migrated 7 million policies in aggregate and support 20 Million Life, Annuity and Disability policies on multiple administrative systems and 40 million Auto policies (supporting 11.5 million claims). We have helped clients introduce 10 new Annuity products and 35 new Life products and reduced administrative costs significantly by achieving straight-through processing for policy issuance, process automation/re-engineering, leveraging the offshoring tool and migration to a more efficient platform.
An example of Patni’s BPO work in the Insurance sector is our Close Books data digitization and migration services for a U.S. Insurance major. The work involved: |
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Receipt of imaged policy application forms, which were converted from IDM Viewer compatible image to Acrobat compatible image (PDF files) |
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Conversion of the PDF files to Workflow compatible files (native tiff format) |
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Uploading of the converted images to Patni’s workflow solution and then processing them. |
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