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Horizontal Services

IT Helpdesk Services

Patni offers clients technical helpdesk services for any aspect of an IT operation. Our services leverage our strong domain knowledge and extensive in-house IT expertise to provide internal help desk operations with high quality and minimum overheads.

Our offshore facilities host development labs and test environments that are equipped with the latest computing platforms, tools and technologies, simulating production environments that enable us to diagnose and resolve calls faster.

Examples of a few services that our IT Helpdesks support are:
 
IT Helpdesk Services -Example
 
Patni has created Technical Support services and customized IT Helpdesks for a number of our clients. See Case Studies.
  Case Studies
Patni manages the IT helpdesk of the largest apparel manufacturer
Patni strengthens and extends the services portfolio of a UK based client through Helpdesk Support
Offshore IT helpdesk support helps large insurance ISV improve quality of customer service
  Read more Case Studies  
 
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BPO - Destination India
Continuous Process Improvement - Managing Dynamic Business Environment
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Business Process Outsourcing: Advantage Finance and Accounting
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