Horizontal Services

By leveraging our ‘best in class’ infrastructure, our extensive IT and technology expertise, Patni offers clients offshore Technical Support services that are second to none. Patni’s offshore Technical Support Helpdesks are customized into the client's blend seamlessly to front-end customer relationship management exercise.

Our support portfolio for shrink-wrapped software vendors includes a gamut of end-user support options including service provisioning, 7x24 support through multiple channels including voice, email and web mediums apart from customized support portals. Patni's Offshore Technical Support Service reduces costs while sustaining customer satisfaction levels.

Using a “Single Point of Contact” (SPOC) approach, our clients’ customers and end-users can submit requests for support across a multitude of channels including phone, email, web chat, and Internet. We offer a blended solution architecture that provides flexibility to meet client needs for combined on-site/ on-shore/ offshore technical support services across all three levels of service support.

Our offshore technical support services provide end-to-end solutions that contribute provide truly significantly to cost savings, and relieve clients from the burden and complexity of managing a technical help desk. At the same time, Patni’s staff typically increases the efficiency and effectiveness of the service desk, often delivering a level of service and support that outperforms our client’s internal resources.

Our service delivery is driven by strict adherence to SLAs, and supported by some of the most talented technical and support staff available anywhere.

Patni’s offerings in this space for Hardware/Software /ISV Support are: