Expertise |
| We understand that CRM initiatives reach across functional boundaries. That’s
why Patni blends superior industry expertise with technological excellence to deliver unified CRM solutions that meet industry-specific requirements.Patni's CRM implementation team includes experts who have extensive functional and technical knowledge. We have helped our clients address a range of CRM implementation issues across industry and technology domains. |
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| Our CRM implementation expertise spans the many functions critical to the success of CRM initiatives: |
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Sales planning and monitoring, lead management, revenue and product forecasting |
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Product configuration and pricing, order entry and fulfillment |
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Retail and trade marketing & distribution |
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Field personnel deployment, service inventory optimization, repair and
returns integration |
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Agent and dealer management |
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Marketing campaigns and telesales, customer response management |
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Customer care and provisioning enablement |
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Complex order management |
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Billing front-end |
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Fraud management front-end. |
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| Patni’s CRM Technology Expertise |
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Patni's CRM consultants get a quick grasp of the whole picture. Their CRM implementation experience includes hands-on knowledge of ERP systems - including SAP R/3, Oracle Apps and PeopleSoft; middleware - including webMethods and IBM MQ Series;
and reporting packages like Business Objects. Our consultants'experience
ensures that Patni clients enjoy the advantage of optimum team sizes and a comprehensive upfront design approach.
Patni CRM implementation methodologies help mitigate risks — while keeping project costs on track. Phased execution and rigorous quality processes ensure on-time deliveries that meet objectives. Patni’s offshore teams provide a flexible resource for phased project execution and time bound CRM implementation. This gives clients the advantages of rapid team ramp-up and ramp-down as well as access to specialized technology and business-specific knowledge.
Patni’s Knowledge Management initiatives ensure that technology developments are quickly incorporated and translated into value. We continuously invest in re-usable objects, templates and in-house tools that improve delivery time and increase quality.
Patni has a proven track record delivering CRM implementation and maintenance solutions to clients in diverse industries including manufacturing, consumer goods, insurance and financial services: Some of our CRM implementation and maintenance projects include: |
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Since 1998, Patni has provided CRM application maintenance and support to a leading US insurance company. Services included end-to-end implementations, several enhancement projects, and upgrades for three Contact Centers responsible for customer retention, support and claims. |
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Patni was actively engaged in the Siebel 7.5 Call Center upgrade and Field Service implementation of a Fortune 500 company in the mail and document management business. Patni’s teams designed and configured complex interfaces, business logic and data migrations. Patni also provided a solution for assigning field service representatives and territory re-alignment. We also enhanced the company’s product configuration and pricing application. |
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Over the past three years, Patni has worked with a major tobacco company to deploy and optimize vending and trade management applications in the company’s Asia-Pacific operations. We also implemented Siebel eConsumer for the company’s Customer Response Center. |
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Patni has deep expertise in solutions for the telecom industry and has been associated with most of the leading players. Patni implemented Siebel eCommunications for the first MVNO in the US. Working closely with Siebel, Patni completed CRM implementation in less than 6 months and with an aggressive budget. |
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