Customer Relationship Management |
For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than ever before. Businesses must make the most of information available via customer interactions by systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from their customer relationships, and the customer information they acquire, many organizations are adopting industry-accepted business models and best practices.
However, ensuring a successful CRM Implementation requires extensive knowledge of the industry, and technology solutions available in the market.
Patni's CRM implementation expertise helps customers extract maximum value from CRM investments and make the most of customer interactions and relationships. We can help you adopt appropriate industry-specific CRM best practices, which can be incorporated into custom-built applications, scalable packaged applications and hosted solutions.
Most of all, we help you navigate through the technical and organizational challenges for CRM
implementation to
speed time-to-value – a key concern for any customer-focused organization.
Patni has gained world-class CRM implementation expertise by partnering with global clients in diverse industries — including high-tech and manufacturing, consumer goods, telecommunications, insurance and financial services — to execute CRM initiatives. As a result, we give our CRM clients the advantages of: |
 |
domain experience |
|
strong relationships with leading CRM solution vendors, including Siebel Systems, Oracle and SAP |
|
proven deployment and change management methodologies |
|
suite of in-house tools. |
|
| |
| Our value-added services include: |
|
|
|
