Service Offerings |
Patni offers a broad range of services and engagement models that help our clients define and then achieve their CRM objectives. Our CRM implementation experience includes Packaged solutions like Siebel, SAP and Oracle CRM. Patni's CRM implementation methodology combines our experience in implementing CRM solutions across a range of industries, with our knowledge of best practices that are adopted in the industry. This has helped our clients achieve successful CRM implementation in a short time. We can also integrate internally-developed Web applications that support customer touch points.
Patni provides its clients a full range of CRM implementation services which help them create long term value. |
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| Our portfolio of services include: |
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| Enterprise CRM Consulting |
Patni’s specialized methodologies help clients create a CRM roadmap that systematically describes overall CRM strategy and defines specific goals. We provide technology platform and vendor evaluation services as well as project scope, risk and cost assessment.
In cases where organizations have been unable to realize the anticipated value of CRM investments, Patni helps by developing and implementing an improvement program. We also conduct architecture reviews, repository audits and application tuning to identify and remedy sub-optimal configurations. |
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| CRM Implementation |
| Patni's domain expertise, proven methodologies and extensive technical knowledge help customers build integrated solutions for sales force automation, marketing, customer contact centers and service deployment. Our CRM implementation methodology is designed to ensure maximum returns on CRM investments, while minimizing risk.Patni's CRM implementation practice can support projects of every size - from limited CRM implementations like a customized lead management solution to full-cycle projects such as implementing a consumer response center. |
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| Integration |
Patni’s comprehensive suite of services streamlines the integration of CRM applications with ERP and legacy systems. We help clients select and implement interfaces using middleware packages like IBM MQ, webMethods and TIBCO.
Patni also offers integration services for wireless handheld devices and CTI configuration and deployment for customer contact centers. In addition, we build analytic databases/data warehouses and business intelligence systems to support comprehensive reporting systems. |
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| Upgrade and Migration |
Patni services streamline system upgrades and migration — minimizing the disruption to business operations. We have experience in helping clients upgrade to Siebel 7 from Siebel 6 and earlier versions. Our upgrade methodology and quality assurance process help clients take full advantage of new features and ensure post-migration data integrity.
When clients have many stand-alone legacy applications, Patni often recommends application consolidation. We help clients define and execute a phased plan to replace aging systems with systems that provide real-time throughput at a lower total cost of ownership. Patni helps clients realize rapid return on investment by progressively deploying functionality while systematically eliminating isolated application instances. |
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| Application Care |
| Patni’s dependable support and maintenance services help clients ensure application availability and effectiveness. We work with clients and other technology vendors to facilitate a fast, smooth transition of knowledge — letting clients quickly take complete application ownership. Patni support services utilize both onsite and offshore resources to meet required service levels. |
