IT Infrastructure Management Expertise |
Domain Expertise
Patni's expertise spans a diversified set of systems and
technologies that comprise today's enterprise IT infrastructure.
During an initial infrastructure assessment, Patni identifies potential gaps in management,
areas for upgrade/migration, and opportunities to redistribute and better balance network loads to
improve overall performance. Patni's technology-based approach for the design and implementation
of remote management services enables us to achieve scale and deploy solutions anywhere in the world in
a short time-frame.Our IT infrastructure support services enable organizations to achieve significant improvement in service levels while reducing downtime. |
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Functional Expertise
Patni has the breadth of the functional expertise required to
meet the IT infrastructure support needs of most organizations.
We leverage our technical expertise and global delivery model
to offer IT infrastructure support services covering networks to systems and
servers to applications and desktops. Patni’s strengths
in planning, building and operating infrastructures enable our
clients to drive costs from their IT infrastructure and throughout
their core operations. Our e-business competency enables customers
to develop and launch new strategic initiatives. Patni’s
systems integration work provides customers with the ability
to integrate data sources - including legacy systems - that
deliver more complete information leading to better decision-making
and higher customer satisfaction. |
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Our domain expertise around all facets of IT Infrastructure Management Services enables us to deliver a complete range of solutions that can be tailored to our client’s business needs.
Key IT Infrastructure Support projects
Our proven expertise in executing IT infrastructure support projects has helped many global majors achieve high application availability with significant reduction in the cost of maintaining the IT infrastructure.
Some of Patni's IT Infrastructure Support projects include: |
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International consumer products company – Patni delivered an assessment of server usage, identifying technology to improve workflow and implemented a consolidation strategy to reduce costs. Results: overall server reduction of 40% without compromising performance. |
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Large apparel manufacturer –
Patni provided level 1 and level 2 help desk support,
along with real-time monitoring and analysis of network
activity, enabling early identification of security incidents,
isolation of mainframe connectivity issues, and resolution
of complex IP addressing issues. Results: reduction
of average call response time to eight seconds; improved
service, and reduced costs. |
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Fleet management company – Patni defined and documented operating procedures to help IT manage service level agreements and prepared a disaster recovery, business continuity plan. Patni also took over management of the company’s network and Web sites, managing an ISP migration with minimal downtime and optimizing performance and responsiveness. Results: improved service levels with 24x7 support and reduction of overall operations costs, while providing comprehensive support with minimal resources. |
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Financial services company – Patni designed and implemented the entire infrastructure for an Internet-enabled business and defined and implemented a business continuity plan. Patni also conducted a security audit and vulnerabilities assessment, implemented a fully secure environment that passed stringent hacking tests conducted by the corporation. Results: establishment of corporate security policy in record time, improved service levels and reduction in overall operations costs. |
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| Patni’s understanding of technology, our
open, managed services delivery architecture, and our commitment
to maintaining state-of-the-art global NOC facilities ensures
that we deliver IT Infrastructure Support services faster and more cost-effectively
to our clients. |
