Service Offerings |
| In today’s scenario of increasing reliance on IT systems for achieving business goals, CIOs face challenges in providing cost-effective IT services, and in providing timely inputs for new and improved service offerings to businesses. With decreasing IT budgets, increasingly stringent service levels and regulatory compliance requirements, the task becomes more challenging. |
|
| Over the years Information Technology Infrastructure Library (ITIL) has been providing a way to overcome these key challenges faced by CIOs. ITIL is a set of concepts and techniques for managing information technology (IT) infrastructure, development and operations and gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization. |
| |
| With over 15,000 companies across the globe having adopted ITIL for reducing IT service costs and providing key inputs for business growth, a recent study reported 97% organizations deriving benefits from its implementation. An FMCG MNC claims to have saved over 6% in operating costs in one department as a result of its ITIL initiative. The challenge now lies in identifying the right approach for ITIL implementation and using it for continuous improvement in IT services for sustainable business growth. |
| |
| Patni's Process Consulting Practice (PCP) 'ITIL Process Services' helps IT organizations in identifying the right approach for ITIL implementation and using it for continuous improvement in IT services for sustainable business growth. These services facilitate customers in delivering quality IT services by managing 'information', the key strategic resource for an organization. |
| |
| Patni leverages the experience, expertise and knowledge gained through successful implementation of ITIL v2, ITIL v3, CoBiT, ISO 20000, ISO 27001, CMMi and other industry recognized best practices for its customers, internally and externally. |
| |
| Patni's 'ITIL Process Services' provides an extra edge through Improved service quality, cost advantage and proactive IT management for delivering value-based IT services. The customizable service offering consists of: |
 |
Rigorous Process Assessment |
|
Articulation of Processes & their Validation |
|
Optimized Process Implementation |
|
Effective Process Management & Maintenance |
|
Comprehensive ITIL Competence Development |
|
| |
The key benefits derived by customers using Patni's 'ITIL Process
Services' are: |
|
Greater alignment of IT services, processes and goals with business requirements, expectations and goals |
|
Improved business profitability and productivity |
|
Reduction in overall management and support costs leading to a reduced TCO |
|
Improved service availability and performance, leading to increased business revenue |
|
Improved service levels and quality of service |
|
| |
| |
