Methodology |
Patni’s Process Consulting services are always aimed at exceeding clients’ expectations. Our methodology adopts a collaborative approach with client’s practitioners for successful implementation. We have developed robust methodologies that allow us to get projects underway rapidly and produce high-quality results using a predictable low-risk approach. We also ensure smooth knowledge transfer to the client’s core team to ensure continual process improvements.
Irrespective of the ‘Model’ or ‘Focused Process’ based approach to Process Consulting, the project undergoes the following phases: |
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Process Scoping
Patni consultants interact with the client through structured questionnaires, interviews and meetings, and identify their requirements to determine the scope of the process. Scoping is also based on the priority of areas requiring improvement and the related action plan. To achieve enterprise-wide process improvement initiatives, we initiate with diagnostic studies and gap analysis. |
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Process Definition
The next phase comprises definition of processes or enhancing the client’s existing processes. This is supplemented with concurrent process training for client’s practitioners involved in the definition activity. This phase ends with piloting the defined processes before rolling them out for organizational use. |
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Process Institutionalization
In this phase, the defined processes are implemented after successful pilot completion. Patni imparts training on the new processes to the client’s users and also ensures compliance of the new processes through process audits and interim assessments. |
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Process Validation
In this phase, our consultants ensure that the institutionalized processes are stabilized and help in validation of the process improvement through assessments or independent third-party audits.
The overall methodology for any of Patni’s Process Consulting assignments is illustrated below. |
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