Providing lower cost services while leveraging existing OSS/BSS infrastructure and network investment are goals met by Patni’s TBU VoIP offerings. Whether utilizing an existing circuit-switched network or broadband carriers entering telephony, deploying VoIP services is a major undertaking as it impacts all the OSS/BSS layers. VoIP Switches and PSTN gateways need to be deployed, requiring solid understanding of VoIP Call Control protocols. VoIP Provisioning and Activation need to be configured to support voice services. Billing and Mediation are largely impacted, prompting support for usage data, consolidated (voice, data, VoIP) summarized and detailed billing. VoIP taxing needs to be integrated with the Rating/Aggregation engine. Customer-facing CRM and Sales Order Management applications must be enhanced to support VoIP orders, bill presentment and trouble management. VoIP end-to-end business processes and enhanced integration between CRM, Billing, Mediation and Provisioning trigger OSS–wide business integration requirements. It is across these areas where Patni’s TBU telecom technology experts deliver VoIP strategy, OSS/BSS architecture definition, network architecture and deployment, convergent mediation and rating, consolidated billing, order management, service creation and provisioning, end-to-end testing, integration solutions, comprehensive vendor assessments on VoIP OSS/BSS components as well as guidance on VoIP regulation, tax, financial and product implications.

Sample client success: Comcast, Covad. Read more in our White Papers on VoIP